Customer Success Manager

• Build and grow relationships with key client stakeholders
• Understand client needs & market trends, using data and insights to identify upsell and cross-sell opportunities
• Design and execute account plans aligned with client objectives
• Own your pipeline and forecasts: follow up on opportunities, monitor key metrics, and achieve revenue targets
• Collaborate with internal teams (Sales, Marketing, Product, Performance) to deliver the right solutions
• Negotiate and close deals that support client goals
• Track and report on performance
• Resolve issues quickly and provide proactive support
• Stay ahead of the industry, monitoring competitors and best practices

• Strong experience in Customer Success or Account Management (4+ years)
• Track record of growing accounts and managing renewals
• Experience in digital advertising and/or home improvement services
• Ease with numbers
• Confidence presenting and leading conversations with clients
• A self-starter mindset: proactive, motivated, and solution-oriented
• Comfort in a fast-paced, international environment
• Native-level English

Bonus if you’ve worked with Looker or Tableau

• Transportation costs: reimbursement up to $100/month
• Healthcare (AETNA) individual & family - medical, dental, and vision plan & retirement Plan (401K)
• Flexible vacation time
• Flexible remote policy: up to 2-4 days/week (if you’re based in the Greater Boston area)
• Diverse & multicultural environment: +13 nationalities represented
• Fun company and team events
• Office: Located in the Boston area (Cambridge)