Customer Success Manager Job at Uber (Mexico City)

Customer Success Manager

Uber

Location:
Mexico , Mexico City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand their needs, help them achieve their goals, and maximize the value they get from our offerings. Your role is pivotal in building long-term relationships with customers and ultimately ensuring their success with our solutions.

Job Responsibility:

Ensure follow-up on action plans to improve operational metrics, while analyzing and identifying growth opportunities
Customer Support and Advocacy: Proactively identify potential issues and work to resolve them
Reporting and Feedback: Provide regular reports on customer health
Relationship Management: Build and maintain strong relationships with key customer stakeholders
Driving Product Adoption: Work with customers to understand their business objectives and tailor new product recommendations supported by data analysis
Customer Retention & Expansion: Regularly share an assessment of the merchant's adoption gaps and monitor overall operational health
Customer Location Growth: Identify onboarding opportunities and collaborate with Merchant to activate all serviceable locations

Requirements:

Bachelor’s degree in a business-related field such as Administration, Marketing, International Business, Ind. Engineering or similar
At least 5+ years of relevant commercial and operational experience
Good negotiation skills and strong stakeholder management
Excellent written and verbal communication skills
Growth-focused mindset
Ability to take initiative in a constantly-changing work environment and a willingness to adopt a generalist mindset
English proficiency required

Nice to have:

Relationship Building & Client Management: Ability to build trust, understand client needs, maintain long-term relationships, and proactively identify opportunities or risks
Strategic & Analytical Thinking: Skill in interpreting data, identifying trends, and translating insights into recommendations that drive business outcomes
Communication & Cross-Functional Collaboration: Clear, persuasive communication—both written and verbal—and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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