Customer Success Manager Job at Doinstruct GmbH

Customer Success Manager

Doinstruct GmbH

Location:
Germany

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We help frontline operations reach a higher standard of execution by making compliance the backbone of how teams onboard, train, and work day to day. Our customers operate in logistics, manufacturing, food production, and other environments where precision and consistency matter, and our next stage of growth is a scalable, data-driven post-sale motion that reinforces operational excellence across their sites. We’re hiring a Scaled Customer Success Manager to own our SMB customer segment. You’ll manage a broad portfolio, drive adoption and renewals, and design a digital-first journey that removes manual overhead. If you enjoy combining customer interaction with automation, process ownership, and measurable outcomes, this role gives you the room to build something that lasts.

Job Responsibility:

Manage a portfolio of roughly 150 SMB accounts (<150 Employees) across DACH and guide them from onboarding to renewal with a clear, outcome-driven approach
Build a predictable, scaled customer motion by combining structured onboarding, automated lifecycle touchpoints (Digital CS), and focused human support where it matters most, for example personal kickoffs, webinars, and office hours
Build reporting and operational visibility in Planhat
define triggers, health metrics, and signals that help us act early instead of react late
Identify adoption gaps and unblock them quickly through content, playbooks, or process improvements
Work with Product, Support, and Sales to turn insights into product improvements, clearer workflows, and smarter rollouts
Shape our long-term CS model by creating a repeatable journey that can later scale to larger segments

Requirements:

2+ years in Customer Success or a related GTM role, ideally in SaaS environments where scale and automation aren’t optional
Comfortable managing a broad portfolio without losing depth or clarity
Data-driven by default
you rely on signals, dashboards, and leading indicators to prioritize your week
Strong communicator who can guide traditional, operational customers with confidence and structure
Solid project and stakeholder management skills
you can run multiple onboardings while improving underlying processes at the same time
Fluent in German and confident navigating discussions with operational and managerial stakeholders across the DACH region
Motivated by ownership, not maintenance
you want to build something that raises the bar for how CS operates

What we offer:

You can make full use of your skills and play an active role in the further development of our start-up
We attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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