Customer Success Manager Jobs

Customer Success Manager

Plain

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

130000.00 - 160000.00 USD / Year

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Job Description:

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. This is a hybrid role that spans onboarding, post-sales success, support enablement, and product feedback. You’ll work closely with customers, product engineering, support, and sales to ensure our customers are successful and excited to grow with us.

Job Responsibility:

Own onboarding for a portfolio of customers: including gathering context from sales, leading customer onboardings, and building relationships with high-value customers early on to drive adoption and long-term success
Own renewals and expansions for a portfolio of customers: Track contract timelines, uncover new use cases, and drive upsell conversations in partnership with product and sales
Be the voice of the customer: Gather and summarise feedback, advocate for customer priorities, and influence product roadmap conversations
Improve customer education: Help improve onboarding flows, support docs, and async resources so customers can self-serve with confidence
Stay close to support: Work closely with the support team to triage escalations, follow up on feedback, and evolve how we support our users with Plain itself

Requirements:

2–3 years’ experience in a Customer Success, CX, or post-sales role at an early-stage B2B SaaS company
Hands-on and proactive
Great product sense
Communicate clearly and thoughtfully
Have supported $20k+ ACV customers and can manage multiple accounts
Enjoy working cross-functionally with product, GTM, and support
Excited to help build the foundations of customer success at Plain from scratch

Nice to have:

Can handle technical topics with ease, while this isn’t an engineering role, you’ll be comfortable talking APIs, webhooks, integrations, and workflows with customers

What we offer:

STOCK OPTIONS

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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