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Customer Success Manager

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Bryter GmbH

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Location:
Germany

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As our Customer Success Manager (DACH) you will be responsible for building and maintaining strong relationships with our German-speaking clients, including law firms, banks, consultancies, and top-tier corporates. Your role is pivotal in driving business growth, ensuring customer satisfaction, and identifying opportunities for expansion. The ideal candidate is a forward-thinking, sharp, and motivated professional with a passion for technology adoption. In this role you will work with BRYTER’s top customers, becoming their trusted advisor while influencing growth and adoption of BRYTER across their businesses and enhancing their customer experience. Your responsibilities will include providing data-driven strategic insights, maintaining high operational standards, and collaboratively solving complex business problems. You will be working as part of the global Customer Success Team, alongside a broader team of Account Executives and Sales Engineers.

Job Responsibility:

  • Work proactively with our customers to ensure they are successfully leveraging our products and creating business value with BRYTER
  • Support our customers achieving their goals through creating highly innovative automated services to scale their businesses
  • Ensure customer retention and customer satisfaction through increased product adoption and increased usage
  • Build relationships with assigned customers and strategically identify opportunity for growth and expansion
  • Be the customer advocate while capturing customer feedback and collaborating with the Product team to improve our product
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
  • Coach and guide more junior members of the team
  • Travel to meet our customers or to join or speak at international events and conferences

Requirements:

  • B.S./M.Sc./MBA degree in business, law, computer science or a related field
  • 3+ years of professional experience in Customer Success or similar customer-facing role in LegalTech, Tech or Consulting
  • Track record of working with senior and executive level customer contacts
  • Highly fluent or native German speaker
  • Highly fluent or native English speaker
  • Based in Germany
  • Good understanding of tech products used by enterprise businesses and global law firms
  • Ability and desire to work in a fast-paced and competitive environment
  • Demonstrable experience of managing projects that involve multiple teams and stakeholders
  • Well-organized, with a high attention to detail
  • Interested in implementing feedback, ability and dedication to continuously improve your craft
  • Possess excellent written and verbal communication and presentation skills

Nice to have:

  • Law firm experience is a plus
  • Experience of working with data analytics and customer management tools i.e. PowerBI (this would be a plus)
What we offer:
  • 30 vacation days
  • pension
  • generous Work From Home Allowance
  • paid parental leave
  • participation in the Company ESOP
  • Team Onsites at exciting destinations across Europe
  • Learning & Growth opportunities

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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