Customer Success Manager Job at Piper Maddox (London)

Customer Success Manager

Piper Maddox

Location:
United Kingdom , London

Category:
Energy

Contract Type:
Not provided

Salary:

50000.00 - 60000.00 GBP / Year

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Job Description:

As a Customer Success Manager, you will own the ongoing product relationship for a portfolio of customers. You’ll be responsible for onboarding, activation, and long‑term engagement — ensuring users are confident, informed, and consistently deriving value from the platform. You will act as the primary product specialist for your accounts, combining technical understanding, customer empathy, and proactive engagement to support strong outcomes.

Job Responsibility:

Lead onboarding for new customers, delivering a structured and personalised introduction to the platform
Drive user activation and feature adoption across your account portfolio, with clear ownership of engagement outcomes
Serve as the first point of contact for product, methodology, and usage questions — building deep expertise over time
Run regular account check‑ins, training sessions, and enablement touchpoints with users
Monitor account health signals and proactively identify potential risks or disengagement
Capture and relay customer feedback and insights to internal stakeholders to inform product improvement
Partner closely with account management and commercial teams to ensure a seamless customer experience end‑to‑end.

Requirements:

2–4 years’ experience in customer success, account management, or a similar client‑facing role within a B2B SaaS business
Proven capability managing multiple accounts while driving product usage and customer satisfaction
Strong product mindset — comfortable learning complex tools and explaining them clearly to users
A proactive approach to customer engagement, with the ability to identify and address issues early
Exposure to sectors such as energy, infrastructure, analytics, or research‑led products
Familiarity with modern customer success or CRM tooling
Curiosity about complex markets and willingness to build subject‑matter knowledge over time.

Nice to have:

Exposure to sectors such as energy, infrastructure, analytics, or research‑led products
Familiarity with modern customer success or CRM tooling
Curiosity about complex markets and willingness to build subject‑matter knowledge over time.

Additional Information:

Job Posted:
April 24, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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