Customer Success Manager

• Manage your book of business ensuring strong customer health and adoption
• Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams
• Develop success plans to ensure customer objectives are achieved
• Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors
• Maintain data integrity to track key metrics, specifically ROI
• Analyze your findings and make recommendations to optimize for maximum revenue
• Become an expert on the SevenRooms platform
• Provide technical and business solutions while assisting with product adoption and optimization
• Work seamlessly with various teams across SevenRooms
• Ensure we're delivering quality and thoughtful products to our clients through effective collaboration

• 3+ years of experience working in a Customer Success or Account Management role
• Excellent verbal and written communications skills
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience building and implementing systems and processes for internal communication
• Proven ability to manage multiple projects
• Strong attention to detail while maintaining the ability to see the big picture and strategic objectives
• Passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems

Able to communicate fluently in French, Italian or Spanish