Customer Success Manager Job at Epic Kids

Customer Success Manager

Epic Kids

Location:
United States

Category:
Customer Service

Contract Type:
Not provided

Salary:

90000.00 - 110000.00 USD / Year

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Job Description:

We’re looking for a Customer Success Manager who is passionate about education and driven to help schools and educators achieve meaningful outcomes with technology. In this role, you’ll serve as a trusted partner to our customers—ensuring successful onboarding, strong adoption, long-term retention, and measurable impact in the classroom. You’ll work cross-functionally with Sales, Product, Support, and Marketing to advocate for customer needs while helping schools unlock the full value of our platform.

Job Responsibility:

Lead new customer onboarding for schools, districts, or education organizations
Guide customers through implementation, configuration, and best practices
Drive product adoption by aligning platform features with educational goals
Serve as the primary point of contact for a portfolio of customers
Build strong relationships with educators, administrators, and decision-makers
Conduct regular check-ins, success reviews, and strategic planning sessions
Monitor usage, engagement, and success metrics to identify risks and opportunities
Proactively address challenges and reduce churn
Identify expansion and upsell opportunities in partnership with Sales
Act as the voice of the customer internally
Collect and synthesize customer feedback to inform product improvements
Partner with Product and Support teams to resolve issues and improve the user experience
Deliver product training sessions and webinars for educators and administrators
Create or contribute to customer-facing resources such as guides, FAQs, and best practices

Requirements:

3+ years of experience in Customer Success, Account Management, or related roles
Experience working in EdTech, SaaS, or education-focused organizations
Strong communication and presentation skills
Ability to manage multiple accounts and priorities simultaneously
Data-driven mindset with experience using CRM and analytics tools

Nice to have:

Experience working with K–12 schools, districts, higher education, or alternative education markets
Familiarity with LMS platforms, SIS systems, or educational data standards
Background as an educator, instructional designer, or education administrator
Experience supporting renewals and expansions in a SaaS environment

What we offer:

Competitive salary, benefits, and growth opportunities
Flexible work environment
Annual performance bonus

Additional Information:

Job Posted:
February 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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