Customer Success Manager Jobs

New

Customer Success Manager

Wunder Mobility builds the software that powers shared mobility worldwide. Our p...

Location

Germany , Hamburg

Salary:

Not provided

Wunder Mobility

Expiration Date

Until further notice

Requirements

5+ years of experience in B2B SaaS in Customer Success, Account Management, or Consulting
Track record of managing enterprise accounts and driving measurable outcomes
Strong understanding of SaaS metrics and customer lifecycle management
Excellent communication, presentation, and stakeholder management skills
Minimum C1 German language skills and strong business English
Ability to collaborate across functions and cultures
A proactive, problem-solving mindset with high ownership

Job Responsibility

Act as the main point of contact for our enterprise and growth accounts in German speaking markets (and others)
Drive customer onboarding, training, and adoption of our platform
Develop success plans and track business outcomes for each customer
Take full end-to-end ownership of customer tickets, escalations, and daily operations
Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell
Manage renewals and mitigate churn risks
Represent the customer voice internally, influencing product priorities
Lead QBRs and strategy workshops with client executives
Mentor junior Customer Success Managers and help shape best practices

What we offer

A stable, international career in a profitable and growing SaaS company
Direct impact: your work influences how millions of people move in cities worldwide
Hybrid/remote flexibility (depending on location)
25 days of vacation + workation opportunities
A high-trust, senior team where decisions are made quickly and your impact is visible
Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role

Fulltime

New

Commercial Customer Success Manager

We are looking for an exceptional Customer Success Manager - Commercial to join ...

Location

United States , New York

Salary:

95000.00 - 130000.00 USD / Year

Workato

Expiration Date

Until further notice

Requirements

BS or equivalent education
3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation
Understanding of large complex businesses with many stakeholders
Awareness of each of the following roles day to day processes and expertise in several
People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
Comfortable operating with revenue targets
Impressive track record of high customer retention and growth
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills

Job Responsibility

Develop and maintain strategic business relationships with customers to drive adoption and retention
Provide technical Workato product expertise
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato

New

Customer Success Manager

Help us change lives by getting our platform into the hands of millions. Capital...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Vitrue Health

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in B2B SaaS
Worked as a Customer Success Manager or Client Relationship Manager (or equivalent) in B2B SaaS business before
Self-motivated person that can work autonomously but also likes contributing to group ideas and solutions
Enjoy a fast-moving environment without rigid playbooks
Worked in an early-stage start-up and understand the pace, ambiguity, and hands-on nature that comes with it
Comfortable owning customer relationships end-to-end - onboarding, support, QBRs, and renewals for customers all the way from SME to Enterprise

Job Responsibility

Lead smooth, high-quality onboarding for new customers
Provide ongoing training and guidance to ensure customers achieve measurable outcomes with Vitrue
Run data-driven business reviews with senior stakeholders to demonstrate ROI and surface new opportunities
Proactively monitor account health and act early to mitigate churn risk
Own renewals and upsell opportunities
Be the face of Vitrue to our customers
Continuously look for ways to improve how we serve customers both operationally and strategically
Act as the voice of the customer internally, sharing insights that help shape our product and priorities

What we offer

2 days of learning leave
Monthly team dinners and annual team retreat
Meaningful share options
Flexible use of Public Holidays
Cycle-to-work scheme
A shiny MacBook Pro or whatever you need to do your best work
25 days holiday (excl. bank holidays)
Dog friendly workspace (Next to Old Street Station)

Fulltime

New

Customer Success Training Manager

We are seeking a highly motivated and experienced Customer Success Training Mana...

Location

United States , Raleigh

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Proven track record in designing and delivering effective training programs for customer-facing teams
Experience with highly technical support procedures in similar industries to VAST Data
Strong facilitation and presentation skills, both virtual and in-person
Excellent written communication and instructional design capabilities
Familiarity with LMS platforms, adult learning principles, and training evaluation methods
Demonstrated the ability to work cross-functionally, manage multiple priorities, and drive initiatives independently
Background in Customer Success, Professional Services, Support, Enablement, Learning & Development, or a similar field
Solid understanding of virtualization and containerization technologies, including VMware and Docker
Advanced Networking, switch configuration and troubleshooting
Excellent analytical and problem-solving skills

Job Responsibility

Develop, implement, and scale training content for the Customer Success team, covering onboarding product knowledge,NPI, issue identification, troubleshooting, and customer engagement best practices
Facilitate live training sessions, webinars, and workshops that drive engagement and learning retention
Partner with Subject Matter Experts (SMEs) to create content that is accurate, relevant, and practical
Maintain a library of up-to-date learning materials, playbooks, and certifications aligned with business goals
Utilize the Learning Management System (LMS) to track progress and completion
Continuously update content to reflect new product releases, process changes, and industry best practices
Collaborate with the Technical Enablement & Customer Success Leadership to identify skill gaps and prioritize enablement initiatives
Partner Product Management, Office of CTO, Customer Success, and Technical Enablement team to ensure alignment across the customer journey
Gather feedback from all stakeholders to measure training effectiveness and iterate as needed
Establish metrics and KPIs to evaluate the success of training programs (e.g., ramp time, customer health improvements, NPS, renewal rates)

Fulltime

New

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...

Location

United States

Salary:

150000.00 - 170000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership

Job Responsibility

Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

New

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM), you’ll own relationships across ...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

3-5 years of Industry experience or B2B SaaS experience, ideally in an early-stage high growth organization, personally working with a book of business of 40-100 accounts
Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints
Escalation Management: Effectively solve ad-hoc customer escalations as needed, interacting with Customer Support, Onboarding and Product to see issues through from start to finish
Stakeholder alignment: Ability to assess customers' organizational structure to drive value
Self-motivated: Provide proactive outreach and service to assigned book of business
Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion and leaving things better than they were found
Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities
Customer Centric: Provide excellent customer experience and be obsessed with providing a positive experience throughout the customer journey

Job Responsibility

Own a defined/ named book of 40-60 Mid Market accounts, building long term partnerships and acting as the primary Tekmetric coach and strategic advisor
Drive customer results through proactive engagement and success planning
Partner cross functionally with Onboarding, Support, Product, and Sales to ensure a seamless customer journey
Travel to our Multi-Shop Organization (MSO) customers, as needed
Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization
Proactively identify and mitigate churn, seeking assistance internally as needed
Build and cultivate consultative customer relationships with business stakeholders and Onboarding teams to ensure strong product usage and adoption of new product capabilities by customers
Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly
Ability to identify and effectively communicate trends impacting the assigned book of business
Represent the voice of your customers in driving product development based on customer issues, requests and feedback

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

New

Customer Success & Account Manager

We are seeking a versatile and client-focused professional to join our team as a...

Location

United States , Los Angeles

Salary:

115000.00 - 130000.00 USD / Year

Tech Holding

Expiration Date

Until further notice

Requirements

5+ years of experience in customer success, account management, or project management, preferably in tech or SaaS environments
Proven ability to manage complex client relationships and drive retention and satisfaction
Strong project management skills, with familiarity in Agile, Scrum, or Waterfall methodologies
Skilled at managing multiple priorities while maintaining attention to detail
Strong communication and presentation skills, able to adapt technical conversations for different audiences
Analytical thinker with a data-driven approach to decision-making
Experience with CRM platforms (e.g., Salesforce, HubSpot) and project management tools (e.g., Jira, Asana, Monday.com)
Bachelor’s degree in Business, Technology, or a related field

Job Responsibility

Serve as the primary advocate for assigned clients, ensuring they achieve success metrics and maximum product value
Develop and execute customer success plans, including onboarding, adoption, and outcome tracking
Define project scope, goals, deliverables, and success criteria with both internal teams and clients
Build and maintain long-term strategic relationships with key client stakeholders
Identify upsell and cross-sell opportunities based on client business goals
Lead contract renewal processes, including term negotiation and renewal strategy
Collaborate with sales teams to support account expansion and revenue growth
Conduct regular business reviews to showcase value, capture feedback, and find optimization opportunities
Coordinate cross-functional resources (engineering, product, support) to meet project timelines
Manage project budgets, risks, timelines, and dependencies

What we offer

A culture that values flexibility, work-life balance
Competitive compensation packages and comprehensive health benefits
Work with a collaborative, global team of engineers who thrive on solving complex challenges
Professional growth through continuous learning, mentorship, and access to new technologies
Leadership that recognizes contributions and supports career advancement
A people-first environment where your ideas matter and innovation is encouraged

Fulltime

New

Customer Success Manager

Starship Technologies is revolutionizing deliveries with autonomous robots. Thes...

Location

United Kingdom , London

Salary:

Not provided

Starship Technologies

Expiration Date

Until further notice

Requirements

Minimum 3 years of driving growth within strategic accounts in commercial Customer Success, strategic sales, or consulting, with a proven track record of crushing expansion targets
Proven experience transforming customer insights directly into strategic advantages and expansion opportunities
Fluency in English, additional languages are a plus
Exceptional ability to read organisational dynamics, navigate complex hierarchies, and identify key power brokers while establishing strategic footholds
Demonstrated strong commercial instincts and relentless pursuit of strategic growth opportunities
Advanced analytics skills and proven expertise in developing compelling, data-backed business cases that clearly articulate ROI and drive rapid executive action

Job Responsibility

Relentlessly pursuing and securing expansion opportunities through strategic value positioning and competitive account engagement
Articulating compelling ROI narratives and business cases that command C-suite attention and drive strategic decision-making
Strategically building personal brand within client organizations as the go-to quick commerce & autonomous technology expert and value catalyst
Navigating complex organizational politics to identify and cultivate key power brokers and decision influencers across all levels
Creating aggressive expansion roadmaps that align customer strategic initiatives with our commercial objectives
Leveraging deep customer intelligence to drive expansion initiatives across product and operations while leading cross-functional alignment to transform insights into actionable revenue opportunities and competitive advantages
Proactively identifying and eliminating churn risks while maximizing every expansion and cross-sell opportunity

What we offer

Opportunity to collaborate with highly motivated people who value feedback and continuous improvement
Be part of a fast-growing scale-up with significant opportunities for career progression
See the direct impact of your contribution on both customer outcomes and company growth
Learn from inspirational, talented colleagues across the globe

Fulltime

Customer Success Manager

Workato

Location:
Japan, Tokyo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

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Job Posted:December 13, 2025

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Job Posted:
December 13, 2025