Customer Success Manager

We’re hiring a Customer Success Manager to own a large, varied portfolio of Deskpro customers; with clear accountability for retention and expansion performance against defined targets. This is a hands-on role for someone who thrives on owning the end-to-end customer journey, leading structured value conversations, owning renewals and finding growth opportunities. You will act as the sole Customer Success Manager for the UK & EMEA, owning a mixed portfolio across strategic, growth, and scaled segments throughout the region, while collaborating with the wider global team, across Customer Success, Sales and Product. With full responsibility for delivering against expansion and retention quotas across your book of business. This role is ideally suited for candidates with 3+ years of hands-on CSM or Account Management experience who are motivated by high levels of commercial ownership and regional autonomy. This is a hybrid role (3 days in-office, Wimbledon HQ) reporting directly to the Director of Customer Success.