Customer Success Manager

This opportunity is at FreeWheel, a Comcast Company, and will be dedicated to Freewheel Buyer Cloud, our Demand Side Platform (DSP) programmatic offering. The Customer Success team acts as the day-to-day point of contact for the self-serve buyers on the Buyer Cloud platform. We use our deep domain knowledge, system expertise, and close engagement with our clients to ensure Buyer Cloud is meeting our client’s critical business challenges and evolving needs. About the Role Reporting to the Senior Manager, Customer Success, we are looking for a Customer Success Manager to promote the retention and success of our accounts. You will work with our customers to ensure they achieve their business objectives on the Buyer Cloud platform. You’ll provide tactical guidance on topics such as campaign set up, optimization, inventory curation, and other best practices for running self-service media campaigns while also providing recommendations and trainings on how to best use the Buyer Cloud platform. You will manage a book of 10-20 accounts and will own optimization, adoption, education, and satisfaction efforts. You will bring a consultative mindset to manage customer relationships across a variety of stakeholders, with an emphasis on the client’s ad operations teams. Additionally, you will work with internal Engineering, Product, Solutions, Account Management, and Support teams to provide market feedback and customer requirements while ensuring client expectations are managed as we grow our partnerships. This role is perfect for someone who is curious, customer obsessed, and is looking to accelerate their career at a growing organization.