CrawlJobs Logo

Customer Success Manager

themuse.com Logo

The Muse

Location Icon

Location:
Chile , Santiago

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Success Manager role is a fantastic opportunity to showcase your relationship-building and portfolio management skills within an assigned territory. This role focuses on post-sales management of Global brands and Enterprises, strengthening partnerships to increase retention, and driving business growth with mutually beneficial outcomes. As a Customer Success Manager, you play a key role in retaining our most valuable accounts, ensuring partners thrive on our platform, and identifying opportunities to enhance core business metrics for our restaurant partners and Uber Eats.

Job Responsibility:

  • Lead post-deal partner management for a high-value, high-potential portfolio of restaurant partners
  • Build and maintain strong partner relationships to achieve measurable outcomes, including revenue growth targets, upselling new product features, and ensuring high retention by creating mutual business value
  • Act as the voice of the customer to internal teams, translating partner needs and advocating on their behalf
  • Develop a deep understanding of the partner landscape and cultivate positive relationships across our restaurant partner organizations
  • Conceive, design, and lead growth initiatives with restaurant partners, working cross-functionally with Uber's internal teams to drive projects to completion
  • Set, track, and report on performance metrics, and conduct business reviews with partners

Requirements:

  • 1-3 years of experience, ideally in a similar role
  • Confidence in making data-driven decisions and applying sound business judgment
  • Strong project management skills, with the ability to develop detailed joint business plans with partners and consistently deliver results
  • Excellent communication skills, both verbal and written, with strong executive presence and interpersonal abilities
  • A proactive, resourceful, and go-getter attitude
  • this team moves fast and operates in dynamic environments
  • Ability to work independently with minimal oversight
  • A willingness to work hard, dive into details, and closely collaborate with our highest-value partners
  • Experience in customer-facing roles with a proven track record of achieving business targets or meeting quotas

Nice to have:

  • Proficiency in English
  • SQL knowledge is a plus
What we offer:
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • FSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Fertility Benefits
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Casual Dress
  • Pet-Friendly Office
  • Snacks
  • Some Meals Provided
  • On-Site Cafeteria
  • Paid Vacation
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Sabbatical
  • Volunteer Time Off
  • 401(K)
  • Company Equity
  • Performance Bonus
  • Work Visa Sponsorship
  • Associate Or Rotational Training Program
  • Promote From Within
  • Mentor Program
  • Access To Online Courses
  • Employee Resource Groups (ERG)
  • Diversity, Equity, And Inclusion Program

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
The Muse - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager

Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...
Location
Location
France , Paris
Salary
Salary:
Not provided
breega.com Logo
Breega
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
  • Solid project management and methodological skills
  • Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
  • In-depth understanding of key performance indicators in the hospitality sector
  • Proficiency in Microsoft Excel and data manipulation
  • Be familiar with hospitality SaaS solutions and agile development methods
  • French (Native speaker or minimum C1) mandatory
  • English (Native speaker or minimum C1) mandatory
Job Responsibility
Job Responsibility
  • Work with new customers to ensure successful onboarding, including product setup, training, and support
  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
  • Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
  • Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
  • Analyze customer data to identify trends and opportunities for improvement
  • Identify opportunities to upsell to existing customers
Read More
Arrow Right

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
braze.com Logo
Braze
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  • You have some client facing experience and the intention to progress your career in customer success
  • You have excellent written and verbal communication skills
  • You manage projects and tasks to completion
  • You take initiative
  • You’re interested and eager to learn more about both technical and marketing concepts with real world applications
  • You are known for being a team player
  • You welcome feedback
  • Your interests include marketing strategy, digital marketing, technology and mobile trends
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems
Job Responsibility
Job Responsibility
  • Own client renewals, retention and net retention targets for your customers within larger groups
  • Be your customers’ main point of contact and trusted advisor at Braze
  • Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
  • Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
  • Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
  • Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
  • Proactively analyze your customer product usage to identify opportunities and risks to account health
  • Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
  • Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
  • Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
What we offer
What we offer
  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience, designed to foster community, team connections, and innovation
  • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
  • Employee Resource Groups that provide supportive communities within Braze
  • Fulltime
Read More
Arrow Right

ETRM Customer Success Manager

Small but rapidly growing Energy Trading & Risk Management (ETRM) software house...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 65000.00 GBP / Year
bramwithconsulting.co.uk Logo
Bramwith Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years experience working in either an E/CTRM BA or Support related role or could be working in a Commodity Trading Trade Support Analyst role
  • Strong energy or commodity trading experience working either for a rival software house, services consultancy or energy trading house
  • Fantastic communication skills
  • Ability to help manage clients
Job Responsibility
Job Responsibility
  • Working in a highly client facing, relationship-focused role working with existing clients
  • Ensuring client satisfaction
  • Helping solve problems
  • Liaising with internal teams where needed
What we offer
What we offer
  • bonus
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As a Customer Success Manager within Rest of World Banking, you are responsible ...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5+ SaaS Customer Success or Account Management experience
  • Demonstrated commercial mindset, with an understanding of “selling moments”
  • Process orientation, with a keen focus on Customer goal achievement KPI’s
  • Experience of using data to drive growth and retention campaigns
Job Responsibility
Job Responsibility
  • Develop long-term relationships with customers, understanding their business needs
  • Protect the revenue and maximise renewal opportunities
  • Act as a strategic advisor, identifying opportunities for upselling and cross-selling
  • Monitor customer health scores and proactively address potential issues
  • Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it
  • Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
  • Serve as the main point of contact for customer inquiries and concerns
  • Work cross-functionally with sales, support, and product teams to resolve customer issues
  • Monitor customer engagement metrics, churn rates, and overall satisfaction
  • Prepare reports and insights on customer success initiatives
Read More
Arrow Right

Customer Success Operations Manager

We are looking for a hands-on, results-driven Customer Success Operations Manage...
Location
Location
United Kingdom; Netherlands , London; Amsterdam
Salary
Salary:
Not provided
corsearch.com Logo
Corsearch
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight
  • Proven experience configuring backend integrations, data feeds, automations, and cross-system workflows
  • Experience supporting deployment of NPS/CSAT programs, including survey creation, workflow build & automation, feedback ingestion, data analysis and reporting
  • Strong analytical skills with a demonstrated ability to build action-oriented dashboards for the right stakeholders group, not just data visualisations
  • Demonstrated success in improving data accuracy and working across cross-functional teams
  • Strong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress
  • Ability to work independently with minimal supervision while maintaining high standards and meeting deadlines
  • Excellent organisational skills, time management, attention to detail and a proactive problem-solving approach
  • Strong communication skills to articulate updates, risks, and progress to stakeholders
  • Ability to manage own workload, prioritise multiple initiatives and manage deadlines effectively
Job Responsibility
Job Responsibility
  • Serve as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation
  • Configure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations
  • Build and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights)
  • Partner with cross-functional teams and other system admins to manage & improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs
  • Support new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation
  • Lead data-quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems
  • Collaborate with cross-functional teams to resolve data gaps, streamline data flows and uphold consistent data standards
  • Monitor data health and establish processes to proactively maintain data integrity at scale
  • Support Sr. Director of CS Ops in operationalising the customer journey and delivering scalable, data-driven initiatives across key touchpoints
  • Build automations, workflows and rules of engagement that reduce manual work and improve consistency, eliminating dependency on spreadsheets
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...
Location
Location
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
  • Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
  • Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
  • Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
  • Experience balancing a book of business in a customer-facing environment
  • Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau
Job Responsibility
Job Responsibility
  • Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
  • Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
  • Manage post-sales activity for your customers through relationship-building, product expertise and execution
  • Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
  • Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
  • Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
  • Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
Read More
Arrow Right

Customer Success Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...
Location
Location
United States , Miami; Austin; Dallas; Chicago; St. Louis; Boston; Philadelphia; Washington D.C.; Orlando; Los Angeles; San Diego
Salary
Salary:
85000.00 - 100000.00 USD / Year
https://www.upguard.com Logo
UpGuard
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years experience in customer success, project management or account management
  • Professional to native fluency in Spanish and English
  • Experience with supporting and building customer relationships in a scalable manner
  • Highly organized with the ability to update existing documentation and document new processes
  • An understanding of cyber risk management or risk management frameworks
  • High-level of proficiency in the English language, both written and spoken
  • The ability to work cross functionally with many internal groups and be a team player
  • Curious and willing to learn
Job Responsibility
Job Responsibility
  • Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
  • Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
  • Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
  • Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
  • Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
  • Advocate for the customer
  • Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities
What we offer
What we offer
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance: Health, dental, and vision insurance
  • Fulltime
Read More
Arrow Right

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
  • Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
  • Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
  • Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
  • Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs
Job Responsibility
Job Responsibility
  • Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
  • Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
  • Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
  • Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
  • Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition
What we offer
What we offer
  • Your Own World-Class Coach to help you grow personally and professionally
  • Coaching for Friends and Family because coaching is a gift worth passing on
  • Charity Days to support causes close to your heart
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour just for you
  • Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy