Customer Success Manager

• Work with new customers to ensure successful onboarding, including product setup, training, and support
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
• Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
• Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
• Analyze customer data to identify trends and opportunities for improvement
• Identify opportunities to upsell to existing customers

• At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
• Solid project management and methodological skills
• Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
• In-depth understanding of key performance indicators in the hospitality sector
• Proficiency in Microsoft Excel and data manipulation
• Be familiar with hospitality SaaS solutions and agile development methods
• French (Native speaker or minimum C1) mandatory
• English (Native speaker or minimum C1) mandatory

German an advantage