Customer Success Manager Jobs

LearnUpon

Location:
Australia, Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

LearnUpon is looking for a Customer Success Manager to join our team in Sydney. This is a hybrid role, working from LearnUpon's Sydney CBD office. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their unique learning goals — all through a single, powerful solution. We’re growing our Customer Success team to keep pace as more customers sign on. We need to hire a curious and self-motivated individual to work with our Priority team managing a large group of customers at scale. By championing simple, learner-centric experiences and results-focused support, we make it easy for businesses to deliver learning that impacts what matters: performance, retention, and growth. LearnUpon Customer Success works directly with customers to understand the results they’re seeking and craft solutions that help deliver them.

Job Responsibility:

Manage a book of business across the APAC region, supporting customers up to $75k ARR or 7,500 employees
Focus every interaction on the results customers need from LearnUpon and how we help them discover, deliver, measure, and materialize those results
Provide a LearnUpon customer experience consistent with our values
Manage implementation engagements with new customers to ensure they start strong with LearnUpon
Train admins on best practices, workflows, and platform setup while serving as an ongoing resource
Collaborate with Support on migrations/integrations and ensure customers complete thorough testing before launch
Drive growth and renewal through a consistent cadence: Executive business reviews (1-4 per year per customer), Regular touch points (weekly-quarterly, based on customer needs), Renewal forecasting and planning, Expansion prospecting, opportunity creation, and pipeline management
Collaborate closely with colleagues in Sales and Business Development to support shared customer goals
Support internal teams by collaborating on solutions, advising on escalations, and contributing to team and company OKRs
Develop a personal career path that includes continuous learning

Requirements:

Ability to maintain motivation and positivity in a fast-paced, changing environment
At least two year experience in a Customer Success Team or equivalent role
Strong drive for results, while retaining a focus on consistently delivering a great customer experience
Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
Get-it-done mindset: not afraid to roll up your sleeves, find and research a creative solution or share ideas around improvements
Excellent communication skills, attention to detail, and the skill of dealing with ambiguity
Aptitude and curiosity learning new technologies
Proficiency using Salesforce or a similar CRM system
Creative and analytical thinker with strong problem-solving skills
Experience working cross functionally with a team spanning multiple time zones

Nice to have:

Experience working in an adjacent SaaS industry (e-learning, edtech, or HR tech)
Experience with Planhat or a similar CSP tool

What we offer:

Competitive salary and company ESOP
Private health insurance contribution & superannuation retirement program
25 days annual leave + 1 annual company wellness day off
Work in a fun and supportive environment with regular team events
Excellent career progression

Additional Information:

Job Posted:
December 09, 2025

Work Type:

Hybrid work

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Customer Success Manager