Customer Success Manager Job at Cogoport (Gurgaon)

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Customer Success Manager

At Linear, we're building the product development system for teams and agents. A...

Location

Salary:

Not provided

Linear

Expiration Date

Until further notice

Requirements

5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must
comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Job Responsibility

Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices
continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer
advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

What we offer

Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms
Stipend to set up your home office
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites

Fulltime

New

Customer Success Manager

Radancy is the global leader in talent acquisition software, helping employers a...

Location

United States , San Jose

Salary:

75000.00 - 85000.00 USD / Year

Radancy

Expiration Date

Until further notice

Requirements

4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problem-solving and analytical skills
Bachelor's degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued

Job Responsibility

Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

What we offer

Comprehensive medical coverage, with dental, vision and life insurance
Competitive 401(k) plan with employer matching
Unlimited flexible time off (FTO)
World-class training that keeps you at the forefront of innovation

Fulltime

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will pla...

Location

Philippines , Taguig City

Salary:

115000.00 - 165000.00 PHP / Month

Aprimo US LLC

Expiration Date

Until further notice

Requirements

Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required
Four-year degree required
Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company
Excellent verbal and written communication skills (English) is required
Solid understanding of marketing technology and SaaS products
Excellent communication and interpersonal skills to build strong relationships with customers
Proven experience working with US-based customers is highly desired
Analytical mindset to interpret data and provide actionable insights
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills

Job Responsibility

Develop an intimate understanding of your customers’ businesses, conduct health checks
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from Aprimo by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease
Develop a network of champions within each account through education, coaching, and strong influencing skills
Own the customer journey through various stages: Onboarding Phase, Adoption Phase, Value Realization Phase

What we offer

Generous leave options
medical and dental insurance
rice allowance
life and accident insurance
Employee Assistance Program
Eye Refraction
Outpatient medicine coverage
Competitive benefits coverage that begins on the first day of employment

Fulltime

Customer Success Manager

We are looking to hire a highly motivated, goal oriented, and dependable person ...

Location

United States

Salary:

60000.00 - 72000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Project development
Upsell to current customers
Bachelor's degree or Associates degree with comparable experience
Working well across departments
Ability to prioritize and organize tasks

Job Responsibility

Consult with customers to understand their business and recommend best practices in the use of the software
Handle customer support calls from long-time customers
Train customers and their staff in the use of the software both online and in person
Meet/exceed renewal and adoption quotas
Nurture customer relationships to build trust
Work to identify referable customers and case study candidates
Participate in the ongoing creation and updating of best practices for role and department
Operate across department boundaries
Consistently increase your knowledge of the software and the industry
Collaborate with other departments when necessary to help the customer be successful

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Customer Success Manager

The Customer Success Manager plays a crucial part in driving our mission to revo...

Location

Spain , Madrid

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
Stakeholder management: Values feedback and insight from others
proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee's needs
Technologically savvy: Able to work with, understand and embrace changes in technology
Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard

Customer Success Manager

About Graitec Group Graitec is a global leader in Building Information Modeling...

Location

Czech Republic , Prague

Salary:

850000.00 - 1050000.00 CZK / Year

GRAITEC GROUP

Expiration Date

Until further notice

Requirements

Customer Centricity & Advocacy
Consultative Communication & Influence
Solution Mapping & Value Realisation
Collaboration & Cross-Functional Coordination
Agility & Problem Solving
Digital Fluency & CRM Proficiency
Ability to understand customer goals and translate them into actionable success plans
Skilled in conducting strategic conversations and impact reviews
Strong verbal and written communication skills
Ability to present solutions, guide decision-making, and influence outcomes

Job Responsibility

Co-create Client Success Plans (CSPs) that align Graitec technologies with client outcomes
Facilitate quarterly Impact Review Calls (IRCs) to assess progress and value delivery
Build trusted advisor relationships with assigned accounts (1:100 ratio)
Lead onboarding and adoption journeys for new solutions
Act as the customer’s voice internally, advocating for their needs and feedback
Drive renewals across A/B segments in partnership with Account Executives
Identify upsell and cross-sell opportunities aligned to customer goals
Provide renewal quotes and manage timelines proactively
Partner with Sales on territory planning and account strategy
Lead resolution of at-risk customer escalations through cross-functional collaboration

Fulltime

Customer Success Manager

As a Customer Success Manager at Perspectum, you’ll play a critical role in ensu...

Location

USA

Salary:

100000.00 - 140000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A degree or equivalent commercial experience in a technical discipline
Exceptional communication, relationship-building, and organizational skills
A solid understanding of clinical workflows in healthcare settings
Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects (a plus, but not required)
Comfortable traveling to our Boston hub/nationally (especially NJ, CT, NY, NH, MA, ME, FL) to collaborate with colleagues and customers

Job Responsibility

Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships
Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth
Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
Manage workflows, timelines, and expectations to deliver a seamless customer experience
Travel domestically up to 20% to support customers and strengthen relationships

What we offer

Competitive benefits (details available in the downloadable Benefits document)
Culture that values collaboration, curiosity, and impact

Fulltime

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Dulles VA / Portland, OR

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
Bachelor’s degree in a business-related field
equivalent professional experience will be strongly considered.
Ability to travel up to 50% is required for this role.
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
Serve as the primary retail SME and advocate for the client within the company.
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
Ensure high retention rates and support the renewal process for your portfolio.

Fulltime

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