Customer Success Manager, LHH

LHH

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Success Manager will oversee all customer success deliverables for Enterprise clients, managing delivery lifecycles, client relationships, reporting and revenue management. The role involves significant collaboration across teams and flexibility in a fast-paced start-up environment.

Job Responsibility:

proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and non-program related workstreams
be the key point of contact for all program and delivery related questions for program sponsors across client organizations
develop and build strong relationships with key client stakeholders
partner with Sales to support the broader account growth strategy through program delivery
bring together internal EZRA stakeholders to support on client needs, such as Solutions Leads, Coaching Services, Tech and Product, Finance etc.
be the voice of the customer and provide feedback to internal teams to improve EZRA's product and delivery
optimize and align monthly reporting to show client progress towards achieving objectives
generate coach and data insights in collaboration with other teams
ensure clear revenue activation plans
coordinate billing instructions for finance to execute invoices
track clients’ spend against prepay balances

Requirements:

3+ years of Customer Success or related corporate experience
experienced project manager with proven experience in a customer success role
willingness to work in a fast-paced start-up environment and comfort around operating with an element of ambiguity
critical thinking skills: ability to problem solve independently and quickly
confident, accurate and clear communicator
self-starter able to operate in a high pressure, deadline driven, virtual environment
ability to influence others without direct authority and, at times, challenge the status-quo
proficiency in MS Office Suite
knowledgeable of marketing/sales messaging principles
passionate about clients and participants needs

What we offer:

your own world-class coach to help you grow personally and professionally
coaching for friends and family
charity days to support the causes close to your heart
learning budget
weekly wellbeing hour with no meetings or emails
regional benefits tailored to location and lifestyle
comfortable, collaborative and inclusive workplace

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Success Manager

LHH

Location:United Kingdom, London

Category:Customer Service

Contract Type:Employment contract