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Customer Success Manager

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360 Resourcing Solutions

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Location:
United Arab Emirates , Dubai

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products. It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.

Job Responsibility:

  • Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one
  • Understand clients' business objectives and success metrics to align solutions effectively
  • Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction
  • Manage a large volume of diverse clients with efficiency and care
  • Prioritize client touchpoints based on engagement, risk, and opportunity indicators
  • Anticipate client challenges before they arise
  • Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention
  • Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies
  • Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support

Requirements:

  • Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
  • Experience managing a high volume of client accounts with diverse needs and expectations
  • Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
  • Excellent relationship-building, communication, and presentation skills
  • Strong organizational and time management abilities
  • able to prioritize effectively across a portfolio
  • Confidence in analyzing data and translating insights into client value
  • Familiarity with SaaS platforms and/or digital tools in a client-facing context
  • Bachelor's degree or equivalent professional experience
  • Experience within the Construction industry is preferred
  • Fluency in Arabic is strongly preferred
  • Strategic thinking and consultative mindset
  • Comfortable presenting to both small and large audiences
  • Stakeholder management experience
  • Strong storytelling skills with data
  • Customer-centric with a solution-first approach
  • Collaborative, agile, and adaptable

Nice to have:

  • Experience within the Construction industry
  • Fluency in Arabic
What we offer:
  • Health
  • Finances
  • Fitness
  • Travel
  • Tech

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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