Customer Success Manager Job at dMACQ (Mumbai)

Customer Success Manager

dMACQ

Location:
India , Mumbai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced and proactive Manager - Customer Success to join our B2B enterprise tech product team. This role is integral to ensuring client satisfaction, retention and seamless service delivery while driving upselling/cross-selling opportunities and managing stakeholder expectations. The Manager - Customer Success will act as a strategic partner for enterprise clients, leveraging expertise in Zoho CRM and customer-centric processes to deliver value and achieve business objectives. The ideal candidate will have a solid background in customer success within the enterprise technology space and a knack for problem-solving, process optimization and building strong client relationships.

Job Responsibility:

Build and maintain strong relationships with enterprise clients to drive retention, satisfaction, and long-term success
Serve as the primary point of contact for client inquiries, ensuring timely resolution of issues
Conduct detailed product demos to drive adoption and support upselling or cross-selling initiatives
Analyze customer usage and feedback to identify opportunities for additional value and improvement
Collaborate across teams including sales, product and technical support to align customer success efforts
Prepare and maintain MIS and other stakeholder reports to track performance metrics, renewals and client health
Design, implement, and optimize customer success workflows and processes for consistent service delivery

Requirements:

Bachelor’s degree in Business, Technology, or a related field
2 to 5 years of experience in enterprise customer success or a similar role
Hands-on experience with Zoho CRM for managing client relationships and data
Proven ability to upsell and cross-sell in a B2B environment
Experience in fostering client retention and managing renewals within an enterprise tech space
Customer Success
Client Relationship Management
Stakeholder Reporting
Cross-Selling and Upselling
Product Demo Delivery
Problem-Solving
Process Development
Communication Skills
Customer Retention
Enterprise Tech Knowledge

Nice to have:

Experience with Document Management Systems or related tech tools
Background in selling CRM software or ERP solutions
Familiarity with enterprise technology products and their implementation

Additional Information:

Job Posted:
April 16, 2026

Work Type:

On-site work

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