Customer Success Manager

Salary: Circa £40,000 per annum Hours: 37.5 hours per week, from 8.30am to 5.00pm Monday to Thursday and 8.30 to 4.30pm on Friday, with an hour for lunch (unpaid) each day Benefits: 20 days + 8 bank holidays, rising to 25 days through length of service, pension, free parking, flexible working, birthday off each year, training and career development, social events and much more... Do you have 3 years' experience in a Office Management/ Customer Service Management or B2B Client Services position, ideally within wholesale/retail or distribution? You will ideally have a degree in Business/Marketing or Communications, but this is not essential. You will have strong Customer Service staff management experience as you will be mentoring and developing the existing team. **You must have managed a team previously, or be looking to step up from a supervisor/team leader role into Management** Within this position you will be the primary contact for all Customers and Sales Reps. You will be responsible for some of the following duties. - Direct line management of 2 Customer Service Administrators and 1 Sales Assistant - Act as the main point of contact for key customers, understanding their needs and product usage - Support sales reps on-boarding new customers - Monitor order fulfilment, delivery schedules, stock availability - Up-sell and cross-sell products based on customers buying behaviour/ data - Manage and distribute customer enquires, complaints and escalations - Work with sales, warehouse and procurement