Customer Success Manager Jobs

Clue Software

Location:
United Kingdom, Bristol

Category:
IT - Administration

Contract Type:
Not provided

Salary:

65000.00 GBP / Year

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Job Description:

As a Customer Success Manager, you will be the trusted partner for our customers, ensuring their experience with Clue is not only positive but transformative. By building lasting relationships with stakeholders at all levels, you will guide organisations on a journey to unlock the full enterprise-wide value of Clue — helping them embed its use across teams, functions, and workflows. Your role is pivotal in driving adoption, surfacing strategic opportunities, and enabling customers to realise measurable impact from their investment in Clue.

Job Responsibility:

Build a trusted relationship with all your customers
Create and maintain customer facing success plans
Regularly review the health of your customers
Run all renewal conversations for your customer base
Applying strong product knowledge to support customers throughout their Clue journey
Work collaboratively to support the development of strategic and growth account plans
Identify opportunities for growth and expansion
Champion the one-to-many benefits the community enables
Identify Clue advocates and foster a culture of networking and collaboration
Build and maintain internal relationships across functions
Share knowledge and lessons learned across teams
Contribute to the continuous improvement of customer success collateral and processes
Gather and analyse customer feedback to inform improvements
Ensure all systems and data are updated

Requirements:

A strong track record as a CSM working with a range of customers within a SaaS, technology or relevant domain environment
Experience of working in a scale-up environment
Demonstrable experience of being able to develop and maintain deep product knowledge to build value for our customers
Skilled in managing contract renewals and confident in having commercial conversations
Solid experience delivering customer-facing presentations, training sessions and demos
Excellent communication skills, with an ability to position updates & decisions to a non-technical (and technical) audience
Broad knowledge of enterprise IT systems and application components, ideally in cloud-based environments
Results-focused and customer-obsessed
Problem solver with the willingness to take ownership of issues to resolve
Able to work independently and manage a variety of tasks simultaneously

Nice to have:

Experience of working with public sector customers would be advantageous
Experience in investigations, intelligence management, or related fields—whether in the public sector (e.g., law enforcement, intelligence, regulatory bodies) or private sector (e.g., corporate investigations, compliance, risk)

What we offer:

Share Options (EMI) scheme
25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days
Enhanced workplace Pension scheme - opt-in salary sacrifice scheme
Life Insurance (3x annual salary)
Employee Assistance Programme (EAP) and workplace wellbeing initiatives
Private Healthcare cash-back scheme
Flexible working hours and location, open to part-time/ condensed hours
Flexible benefits, such as: Cycle to Work, volunteer days/ opportunities and charity events
Enhanced parental leave packages and enhanced sick pay
Training and development opportunities
Engagement and celebration activities– anniversaries, birthdays, team building, company-wide events

Additional Information:

Job Posted:
December 07, 2025

Work Type:

Hybrid work

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Customer Success Manager