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Notion Logo Notion · Customer Service

Customer Success Manager

Australia, Sydney · Job Posted February 21, 2026
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Job Description

Drive growth, adoption, retention, and expansion for a product people love that solves real problems. Help customers achieve real results through AI-powered workflows. Own renewal execution grounded in proven value and outcomes. Help build the foundations of Customer Success at Notion. Meaningfully shape our future product. Elevate your skills as we tackle our most impactful challenges.

Job Responsibility

  • Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal for a book of named accounts
  • Develop success plans to help every customer achieve desired objectives
  • Lead AI workshops to build and deploy workflows that solve specific business problems
  • Develop Notion champions and advocates within book of named accounts
  • Conduct business reviews with senior stakeholders to communicate value received
  • Partner with AEs on growth strategy within existing accounts - identify and qualify expansion opportunities
  • Innovate on Customer Success programs to retain and grow customers
  • document and share learnings with the broader organisation
  • Learn our product inside and out

Requirements

  • 3+ years of success in your current Customer Success or Account Management role
  • Experience driving the end-to-end customer journey - from adoption to renewal
  • Strong discovery skills to uncover customer challenges and connect them to tailored solutions
  • Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
  • Ability to articulate value customers are receiving and present it effectively to senior audiences
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
  • Curious and willing to adopt AI tools to work smarter and deliver better results

Nice to have

  • Experience using Notion at a past or current company
  • Experience working with a technical product and multiple commercial models (seats, usage)
  • Been a first or early hire at a fast growing start up
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