Customer Success Manager

• Develop and execute tailored customer success plans to drive product adoption, retention, and account growth
• Partner with new customers during onboarding to ensure a smooth and successful launch
• Conduct regular business reviews and health checks to assess customer satisfaction and identify improvement areas
• Provide consultative support, insights, and best practices to help customers maximize the value of ZyraTalk’s platform
• Collaborate cross-functionally with Sales, Product, and Engineering teams to represent customer needs and influence product roadmap decisions
• Identify upsell and cross-sell opportunities, managing renewals and expansion discussions with strategic customers
• Contribute to the ongoing evolution of ZyraTalk’s customer success strategy, tools, and playbooks

• 2–4 years of experience in Customer Success, Account Management, or related SaaS roles
• Strong communication, relationship management, and problem-solving skills
• A proactive, consultative approach with a passion for helping customers succeed
• Ability to thrive in a fast-paced, high-growth environment and manage multiple accounts simultaneously
• Experience with CRM or customer success tools (e.g., Vitally or similar) is a plus

Experience with CRM or customer success tools (e.g., Vitally or similar)

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program