Customer Success Manager Job at EverCommerce (Phoenix)

Customer Success Manager

As a Mid-Market Customer Success Manager (CSM) at our SaaS company, you will pla...

Location

Philippines , Taguig City

Salary:

115000.00 - 165000.00 PHP / Month

Aprimo US LLC

Expiration Date

Until further notice

Requirements

Ability and willingness to work a permanent night shift schedule of 8 PM to 5 AM PST is required
Four-year degree required
Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company
Excellent verbal and written communication skills (English) is required
Solid understanding of marketing technology and SaaS products
Excellent communication and interpersonal skills to build strong relationships with customers
Proven experience working with US-based customers is highly desired
Analytical mindset to interpret data and provide actionable insights
Proven ability to foster internal/external relationships, overcome objections and motivate clients
Strong problem-solving, communication and client management skills

Job Responsibility

Develop an intimate understanding of your customers’ businesses, conduct health checks
Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
Enlighten our customers with insights gleaned from their own data and industry trends
Ensure customers get maximum value from Aprimo by leveraging full platform functionality
Liaison between your customers and all the internal teams
Handle customer concerns with confidence, putting them at ease
Develop a network of champions within each account through education, coaching, and strong influencing skills
Own the customer journey through various stages: Onboarding Phase, Adoption Phase, Value Realization Phase

What we offer

Generous leave options
medical and dental insurance
rice allowance
life and accident insurance
Employee Assistance Program
Eye Refraction
Outpatient medicine coverage
Competitive benefits coverage that begins on the first day of employment

Fulltime

Customer Success Manager

We are looking to hire a highly motivated, goal oriented, and dependable person ...

Location

United States

Salary:

60000.00 - 72000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

Delivery of technology training in a corporate setting in-person and via the web
Proven ability to manage multiple projects with tight deadlines
Customer service/support
High attention to detail
Excellent written and verbal communication skills
Project development
Upsell to current customers
Bachelor's degree or Associates degree with comparable experience
Working well across departments
Ability to prioritize and organize tasks

Job Responsibility

Consult with customers to understand their business and recommend best practices in the use of the software
Handle customer support calls from long-time customers
Train customers and their staff in the use of the software both online and in person
Meet/exceed renewal and adoption quotas
Nurture customer relationships to build trust
Work to identify referable customers and case study candidates
Participate in the ongoing creation and updating of best practices for role and department
Operate across department boundaries
Consistently increase your knowledge of the software and the industry
Collaborate with other departments when necessary to help the customer be successful

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program

Fulltime

Customer Success Manager

The Customer Success Manager plays a crucial part in driving our mission to revo...

Location

Spain , Madrid

Salary:

Not provided

3Shape

Expiration Date

Until further notice

Requirements

Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a team
Customer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer service
Stakeholder management: Values feedback and insight from others
proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communications
Problem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issues
Attention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee's needs
Technologically savvy: Able to work with, understand and embrace changes in technology
Ethical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standard

Customer Success Manager

About Graitec Group Graitec is a global leader in Building Information Modeling...

Location

Czech Republic , Prague

Salary:

850000.00 - 1050000.00 CZK / Year

GRAITEC GROUP

Expiration Date

Until further notice

Requirements

Customer Centricity & Advocacy
Consultative Communication & Influence
Solution Mapping & Value Realisation
Collaboration & Cross-Functional Coordination
Agility & Problem Solving
Digital Fluency & CRM Proficiency
Ability to understand customer goals and translate them into actionable success plans
Skilled in conducting strategic conversations and impact reviews
Strong verbal and written communication skills
Ability to present solutions, guide decision-making, and influence outcomes

Job Responsibility

Co-create Client Success Plans (CSPs) that align Graitec technologies with client outcomes
Facilitate quarterly Impact Review Calls (IRCs) to assess progress and value delivery
Build trusted advisor relationships with assigned accounts (1:100 ratio)
Lead onboarding and adoption journeys for new solutions
Act as the customer’s voice internally, advocating for their needs and feedback
Drive renewals across A/B segments in partnership with Account Executives
Identify upsell and cross-sell opportunities aligned to customer goals
Provide renewal quotes and manage timelines proactively
Partner with Sales on territory planning and account strategy
Lead resolution of at-risk customer escalations through cross-functional collaboration

Fulltime

Customer Success Manager

As a Customer Success Manager at Perspectum, you’ll play a critical role in ensu...

Location

USA

Salary:

100000.00 - 140000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A degree or equivalent commercial experience in a technical discipline
Exceptional communication, relationship-building, and organizational skills
A solid understanding of clinical workflows in healthcare settings
Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects (a plus, but not required)
Comfortable traveling to our Boston hub/nationally (especially NJ, CT, NY, NH, MA, ME, FL) to collaborate with colleagues and customers

Job Responsibility

Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships
Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth
Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
Manage workflows, timelines, and expectations to deliver a seamless customer experience
Travel domestically up to 20% to support customers and strengthen relationships

What we offer

Competitive benefits (details available in the downloadable Benefits document)
Culture that values collaboration, curiosity, and impact

Fulltime

Customer Success Manager

The Customer Success Manager role is pivotal in building and nurturing long-term...

Location

United States , Dulles VA / Portland, OR

Salary:

Not provided

Everseen

Expiration Date

Until further notice

Requirements

Previous experience of working with AI-powered SaaS solutions is beneficial along with an understanding of retail operations, particularly in areas like loss prevention, inventory management, or supply chain.
Proficiency in analyzing and interpreting data using tools like Microsoft Excel or PowerBI.
Exceptional communication and presentation skills, with a proven ability to convey complex technical ideas to diverse audiences.
Demonstrated problem-solving capabilities with experience managing and de-escalating complex customer issues.
A proactive, self-starter mentality suited for a dynamic, fast-paced technology company and a genuine passion for the retail industry.
Bachelor’s degree in a business-related field
equivalent professional experience will be strongly considered.
Ability to travel up to 50% is required for this role.
3+ years of experience in Customer Success or a related field, with a proven track record of managing large, enterprise-level account is preferred
Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP is preferred

Job Responsibility

Client Relationship Support - Influence a portfolio of enterprise retail accounts to foster long-term, successful partnerships.
Serve as the primary retail SME and advocate for the client within the company.
Conduct regular business reviews (QBRs) to assess progress, report on value realization, and strategize on future goals.
Product Adoption & Value Realization - Support the full customer journey through data analysis, insights, and recommendations, ensuring a smooth effective implementation and utilization of our AI solutions.
Proactively drive user adoption and engagement by providing training, best practices, and continuous support.
Monitor key KPIs and work cross-functionally to develop data-driven strategies to mitigate risk and increase engagement.
Collaborate with clients to define, measure, and achieve a clear return on investment (ROI), ensuring value realization of at least 3x the SaaS fees.
Identify outliers in performance and value, and collaborate with cross-functional teams and the customer to develop and execute recovery plans.
Commercial Growth - Identify and qualify opportunities for account expansion and upsells in collaboration with the Sales team.
Ensure high retention rates and support the renewal process for your portfolio.

Fulltime

Customer Success Manager

As a Customer Success Manager at Rapid7, you will be a key driver of customer ou...

Location

United States , Tampa; Boston; Austin

Salary:

67200.00 - 90900.00 USD / Year

Rapid7

Expiration Date

Until further notice

Requirements

A customer-first mindset with a genuine passion for helping customers succeed, and the ability to build trusted relationships with technical practitioners and business stakeholders alike.
Strong written and verbal communication skills, with the ability to clearly convey complex concepts and foster commitment from customers and internal partners.
A growth-oriented approach to your craft — staying curious, seeking feedback, and continuously developing your cybersecurity and customer success expertise.
Accountability for your portfolio — owning your customer relationships, proactively surfacing risk, and following through on commitments that drive outcomes.
2+ years of Customer Success, Account Management, or similar experience, ideally in a high-tech or SaaS environment
cybersecurity experience and certifications highly preferred.
Experience developing account strategies and success plans to help customers fully leverage technology solutions.
Prior technology deployment and configuration experience, with the ability to advise customers on adoption and optimization for faster ROI.
Effective project management and prioritization skills, with the ability to manage multiple accounts and competing priorities simultaneously.
A solutions-oriented mentality with the ability to navigate complex customer situations and drive resolution.

Job Responsibility

Develop and maintain strong, lasting relationships with key stakeholders across technical teams, project managers, and C-level executives — serving as the primary point of contact and go-to partner for your assigned customers.
Build and execute Success Plans that align each customer’s unique cybersecurity goals to the capabilities of the Rapid7 platform, providing the guidance and support needed to meet those goals and secure renewals.
Orchestrate key customer touchpoints — from weekly status meetings to Executive Business Reviews — ensuring consistent engagement and alignment on customer priorities.
Demonstrate strong product knowledge by helping customers understand, adopt, and optimize their use of Rapid7 solutions, providing advice and educational resources that drive faster time to value.
Advocate for customer needs and feedback internally, collaborating with cross-functional teams including sales, marketing, and product development to ensure a unified approach to customer success.
Proactively identify and mitigate risk by monitoring customer usage patterns, health scores, and engagement signals to address potential churn before it escalates.
Establish and track key performance indicators (KPIs) including customer satisfaction scores, product adoption and health metrics, retention rates, and upsell opportunities.
Stay current on cybersecurity trends, emerging technologies, and the evolving threat landscape to provide informed guidance and act as a trusted advisor to your customers.

What we offer

Variable/incentive compensation
equity
benefits (where applicable/eligible)

Fulltime

Customer Success Manager

At Nintex, we are transforming the way people work, everywhere. As the global st...

Location

Germany

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Bachelor’s degree in related field or equivalent combination of education and experience
5-8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments
Experience with Salesforce

Job Responsibility

Territory & Account Planning
Onboarding & Enablement
Relationship Development
Value Realization & Adoption
Renewals
Expansion
Modernization
Leadership & Scale

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

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