Customer Success Manager

• Managing existing and new customers, focused on improving customer retention, increasing adoption of Checkmarx within the customer base, identify expansion opportunities and identifying and escalating customer issues that require remediation
• Know the customer: Customer business, Executive alignment and AppSec/Dev team, Desired outcomes, maturity assessment and aspirations, challenges
• Lead and coordinate the deployment and adoption of Checkmarx products
• Know the Checkmarx solution, the AppSec market, and competition
• Conduct regular touchpoint sessions to validate that we Know the Customer, review KPIs (Key Performance Indicators), and drive customer awareness of product features and Checkmarx services
• Harness all necessary resources to maximize the adoption and realized value of their purchased solutions, identify risk and mitigate in a timely manner
• Maintain accurate view of health of assigned customers using existing tools and procedures in place
• Work closely with Product management, R&D and Support teams to promote customer requests
• Proactively anticipate customer needs and effectively manage reactive customer requests
• Must have a strong bias toward guiding product maturity with customers

• 3-5 years of experience in Customer Success Management, Technical Account Management, or Technical Support in a software company
• Proficient in English (Verbal and Written)
• Familiarity with AppSec and Software Development Lifecycle Methodologies
• Be the primary point of contact for customers
• Access all company resources to address customer requirements
• Understand and communicate the technical architecture and integration of our products within customers' environments
• Assist customers with the optimization of our security applications, ensuring best practices are followed
• Ability to connect and build long-lasting relationships with customers through consultative conversations
• Ability to understand and articulate complex technical concepts and be a creative problem solver
• Ability to manage projects and initiatives to timelines
• Superb verbal and written communication skills
• Exceptional multi-tasking abilities and organization skills
• Capable of working independently and as part of a team
• Ability to adapt to changes and work in a fast-paced environment
• Detail-oriented – able to capture proper information correctly and accurately
• Strong customer-facing and excellent presentation skills
• Ability to adopt and effectively use other platforms and solutions, as needed
• Proficiency with Salesforce.com and Gainsight

Background in application security, DevOps, or software development

Great work environment, professional development, challenging careers, competitive compensation, great work-life balance, as well as great benefits and perks throughout the year