Customer Success Manager Job at Airwallex (Bangalore)

Customer Success Manager

Airwallex

Location:
India , Bangalore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Job Responsibility:

Service clients: Act as the escalation point for customer inquiries, complaints, requests and technical issues. Collaborate with Sales, Support and other internal teams to ensure timely resolution
Manage internal operational workflows: Assist accounts with setup for new product adoptions, including pricing and feature configuration, to ensure a smooth usage experience
Retain customers: Develop and execute strategies to proactively identify at-risk clients and implement retention initiatives to improve customer satisfaction
Improve customer experience: Oversee the customer lifecycle management process, continuously identifying areas for optimization
Generate revenue: Identify and pursue upselling and cross-selling opportunities. Lead the process from identifying client needs and closing deals to ensuring successful product adoption

Requirements:

At least 1-2 years of experience in a customer-facing role such as Customer Success, Customer Support, Account Management, or a similar field
A customer-first attitude, showing empathy and care in understanding and meeting customer needs
Strong sales acumen with the ability to identify customer needs, recommend solutions, and drive upselling and cross-selling opportunities to close deals successfully
Exceptional organizational and time management skills, with a strong attention to detail and high documentation accuracy
Proven ability to prioritize tasks effectively, quickly learn new systems and processes, and adapt in a fast-paced environment
Team-oriented attitude, working collaboratively with cross-functional teams to solve problems and deliver results
Strong verbal and written communication skills in Mandarin, Cantonese and English
A problem-solving mindset, with the ability to simplify complex challenges and provide creative solutions
Ability to think big, identify opportunities to optimize customer support processes and systems as part of scaling the team

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

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