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Customer Success Manager

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Beretta Clima Italia

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Location:
United States , Indianapolis ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

120000.00 - 168000.00 USD / Year
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Job Description:

Carrier has an open role for a Customer Success Manager to drive strategic, operational, and financial performance of a multi-site distribution network for the HVAC business units in North. This person will Lead a team of intermediate to experienced Digital Product Management professionals, setting objectives and guiding others on defining the nature and scope of the service, and working with other planning roles, relationship managers and capacity planners to forecast demand for each service.

Job Responsibility:

  • Responsible for working with channel customers to get them onboarded to the digital connected product solutions and utilizing the digital solutions to benefit their businesses, building relationships with customers and getting their feedback on the digital connected product solutions, ensuring that customer-reported issues and questions are answered and closed out within a reasonable time
  • Supporting channel customers as they use the digital connected product solutions and strive to meet the Factory Authorized Dealer digital metrics
  • Supporting company goals and objectives to increase usage and adoption of the digital connected product solutions
  • Onboarding: Facilitating seamless onboarding to digital solutions
  • Issue Resolution: Addressing customer-reported issues and questions promptly
  • Proactive Support: Conducting regular check-ins, usage reviews, and proactive outreach during the customer's operational day

Requirements:

  • Bachelor’s Degree
  • 5+ years of experience in a customer success role
  • 5+ years working directly with dealers and/or distributors
  • 2+ years of experience working with digital solutions

Nice to have:

  • Master’s Degree
  • Contextual Knowledge: An inherent understanding of the U.S. HVAC market, dealer business models, seasonal demands, and competitive landscape
  • Relationship Building: The ability to build genuine rapport and trust
  • Feedback Interpretation: A nuanced understanding of customer feedback, enabling accurate translation of pain points and feature requests into actionable insights for product development and improvement
What we offer:
  • Health Care benefits: Medical, Dental, Vision
  • wellness incentives
  • Retirement benefits
  • Time Off and Leave: Paid vacation days, up to 15 days
  • paid sick days, up to 5 days
  • paid personal leave, up to 5 days
  • paid holidays, up to 13 days
  • birth and adoption leave
  • parental leave
  • family and medical leave
  • bereavement leave
  • jury duty
  • military leave
  • purchased vacation
  • Disability: Short-term and long-term disability
  • Life Insurance and Accidental Death and Dismemberment
  • Tax-Advantaged Accounts: Health Savings Account
  • Healthcare Spending Account
  • Dependent Care Spending Account
  • Tuition Assistance
  • short-term cash incentives

Additional Information:

Job Posted:
February 21, 2026

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