Customer Success Manager

• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback
• Become a product expert and help customers use Linear to drive business outcomes
• Drive customer onboarding and training on Linear’s features and best practices
• continually strive to expand the usage and adoption of Linear within accounts
• Be the voice of the customer
• advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

• 5+ years relevant work experience in a technical customer-facing role
• SaaS and start up experience a must
• comfortable working and adapting in a fast paced and flexible environment
• Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
• Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively

Previous experience working with product + engineering teams and/or developer tools

• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms
• Stipend to set up your home office
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave