Customer Success Manager Jobs

Newired

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Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Your mission is be the Pre and Post Sales Consultant at Newired. You ensure smooth customer land and the fast and easy adoption of the Newired product subscription offering. You work out strategy, activities and services to ensure customer satisfaction and smooth roll-out in the company for successful expand and renewal business. You report to the COO.

Job Responsibility:

Work out business success factors for the customers to land and expand
Control and monitor the success factors
Provide Online-Demos, Evaluations and Proof of Concepts (PoCs)
Provide customer implementations online and Onsite incl. server set-ups and application profiling
You build Newired Journeys based on the specific customer requirements
Web-based Trainings and Consulting
Provide customer driven modifications (e.g. Journey´s, workflows customizations and reporting)
Frequent Engagement with the customer on success and improvement on the business success factors
Provide content and “Best Practices” for Content Marketing i.e. Blog, Article, Forum, Learning Center
Provide customer analytics

Requirements:

Self-motivated, enthusiastic, team-oriented business builder
Technical, Service, Consulting and Project Management experience
Training and Coaching experience (i.e. Web-based Trainings and onsite Training classes)
IT, Server, Cloud, Security and Data Protection knowledge
Customer focused and customer driven
Good communication skills
Fluent in English, other languages are welcome

Additional Information:

Job Posted:
December 10, 2025

Work Type:

On-site work

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Customer Success Manager