Customer Success Manager Job at ZeroFox (Bengaluru)

Customer Success Manager

ZeroFox

Location:
India , Bengaluru

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as trusted technical advisors, support contacts, and aligned resources with ZeroFox customers. CSMs exceed customer expectations by proactively updating the customers’ platforms, creating reporting that clearly shows their solutions’ effectiveness, providing ongoing education and advocating for their needs. CSMs work with customers to define business and technical requirements, while supporting the product and services team in defining scope of work. The successful applicant will need to nurture relationships, both internally and externally, provide amicable customer solutions, and be technically competent on the ZeroFox SaaS platform. Technically- and business-minded Customer Success Managers, Project Managers, Business Analysts, Systems /or Software Developers, or candidates with experience with setup and delivery of similar SaaS products, will be given priority consideration.

Job Responsibility:

Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes
Build effective curated customer experiences with the ZeroFox platform and larger operating environment
Execute and refine scalable enablement programs, including building customer champions and engaging with various 1:many assets and programs
Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration
Act as a liaison with technical support leads for all requests for new platform configuration and changes to use cases within the customer environment
Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations
Deliver web-based training to user groups to support organizational adoption
Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes
Serve as a frontline technical resource for “best practice” and informal customer questions
Initiate engagement with other ZeroFox resources when needed as a customer advocate to ensure speedy resolution of customer issues
Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers
Maintain current functional and technical knowledge of ZeroFox service options
Help to document best practices in developing and using ZeroFox solutions
Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals
in turn driving adoption, maturity and growth

Requirements:

Experience in a related function, typically obtained in 3+ years
Experience with SaaS-based platform configuration and maintenance for multiple customers simultaneously
Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
Successful management of customer support engagements to completion with high levels of customer delight
Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
Exceptional verbal and written organizational, presentation, and communication skills
Customer service orientation and belief in teamwork, collaboration, adaptability and initiative
Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
Competitiveness & competitive awareness. Proficiency in explaining strengths & vulnerabilities
Willingness to travel as required based on customer and business need

What we offer:

Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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