Customer Success Manager Job at Notion (London)

Customer Success Manager

Notion

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organisations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

Job Responsibility:

Drive adoption, retention, and expansion for a product people love that solves real problems
Serve as the customer's trusted advisor and product expert
Help build the foundations of Customer Success at Notion
Meaningfully shape our future product
Elevate your skills as we tackle our most impactful challenges
Drive onboarding, adoption, utilisation, and growth in Notion’s existing customer base by owning specific customer accounts
Learn our product inside and out and help your customers drive business outcomes
Proactively identify customers who aren’t maximising their opportunity with our product/service and reach out to create an action plan to help them achieve success
Partner with the Sales team on accounts to expand use cases and create stickier customers
Collaborate with our Sales team to realise successful renewals and expansions
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
Surface opportunities to expand existing accounts when it’s right for the customer
Document and share key findings/learnings with broader Notion organisation

Requirements:

5+ years experience of Customer Success at a fast growing software company with a track record of high achievement
Highly adaptable, easily acclimating to a rapidly changing business and industry
Growth mindset and view setbacks as learning opportunities, not failures
Strong intrinsic motivation to be a top performer and contribute to a team
Can put yourself in others’ shoes and see situations from perspectives other than your own
Motivated by seeing others succeed and grow when you partner with them
Love getting to know new people and helping them solve their business problems
Curious and willing to adopt AI tools to work smarter and deliver better results

Nice to have:

Experience training users of SaaS products
Experience working with user communities
Been an early customer success hire at a fast growing start up before
Strong technical chops
Experience using Notion
Experience using tools like Gainsight, Outreach, Salesforce

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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