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Alleviate Health · IT - Software Development

Customer Success Manager

United States, San Francisco · Job Posted February 21, 2026
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Job Description

At Alleviate Health we’re building AI Agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We’re solving the problem that keeps execs at the largest $100B+ Pharma companies up at night. We’re looking for a Customer Success leader to own the post-sale relationship with clinical research sites and trial stakeholders. You’ll lead implementation and onboarding, drive adoption and measurable outcomes over time, and to renew and expand accounts as customers scale to more trials and locations.

Job Responsibility

  • Owning the end-to-end customer relationship — from implementation through renewal and expansion — ensuring fast time-to-value and durable outcomes across customers
  • Lead onboarding and training with a clear, outcome-driven strategy that drives adoption and aligns Alleviate to customer goals
  • Collaborate with Product and Engineering to translate customer insights into roadmap priorities and shape future platform improvements
  • Building trusted relationships: Develop and nurture relationships with the customer stakeholders (both execs and clinicians)

Requirements

  • 2+ years of experience in a Success, Account Management, Consulting, Investment Banking, or BizOps
  • Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success
  • You thrive in an unstructured start-up environment (lack of process does not frustrate you)
  • You’re comfortable selling into messy, operational environments and can talk with both executive leadership and front-line clinical staff
  • Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams
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