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Airwallex Logo Airwallex · Customer Service

Customer Success Manager

Singapore, Singapore · Job Posted February 21, 2026
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Job Description

We are seeking a dynamic and detail-oriented Account Specialist (Customer Success Manager) to join our team. This role is operationally focused and involves troubleshooting, client enablement, and acting as a liaison between clients and internal teams including sales and operations. You will play a critical role in ensuring our clients have a smooth and successful experience with Airwallex.

Job Responsibility

  • Client Enablement: Assist clients in understanding and utilizing our products and services effectively to meet their needs
  • Troubleshooting: Act as the primary point of contact for client escalations and ad-hoc issues, ensuring a timely and satisfactory resolution to retain and increase customer loyalty
  • Communication Liaison: Work closely with the client, account manager and internal teams to identify customer needs, facilitate a clear communication and proactively improve the success metrics
  • Operational Support: Provide support for operational tasks and ensure that processes are followed efficiently and correctly
  • Relationship Management: Build and maintain strong relationships alongside the AM team to foster long-term partnerships, communicate customer feedback and insights to internal teams to drive product and service improvements

Requirements

  • Bachelor’s degree or above
  • At least 1-2 years experience in customer service or sales support environment
  • Start-up & Fintech experience is preferred
  • Proven experience in managing client communication and escalations
  • Strong verbal and written communication in both English and Chinese is required
  • Strong problem-solving and communication skills
  • Ability to work collaboratively in a fast-paced environment
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines
  • Familiarity with Salesforce, and Google Suite is a plus

Nice to have

  • Start-up & Fintech experience is preferred
  • Familiarity with Salesforce, and Google Suite is a plus
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