Customer Success Manager

We are looking for a Customer Success Manager to join the Japan Uber Eats. As the Customer Success Manager, you’ll be working with Enterprise Account Managers to drive growth of major Japanese merchants by understanding their goals and vision and building a strategy using Uber growth tools to achieve it. As our business grows in Japan, we need to ensure that we are supporting our Enterprise Merchants by helping them to grow their business quickly and efficiently. This requires a combination of fluency in analytical methods, cross-functional partner engagement, project and expertise in marketing and growth strategy creation using data led insights to create a compelling narratives connected to our Merchant goals. You thrive in ambiguous environments and are a self-starter with a high degree of curiosity and a track record of data-based insight generation. The ideal candidate is a strong strategic thinker, process-oriented, empathetic, data-driven, and a self-starter with experience in both mature and start-up environments.