Customer Success Manager Job at Qualia

Customer Success Manager

Qualia

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

90000.00 - 100000.00 USD / Year

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Job Description:

As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager to support and grow our SMB and mid-market customers. This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product. The CSM is ultimately responsible for assigned customers' success and happiness with Resware and driving the retention and growth of these accounts.

Job Responsibility:

Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator
Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue)
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Quarterback software optimizations and onboarding transitions for assigned accounts, in close partnership with our Professional Services team
Predict, track, and report on account health metrics, including customer satisfaction, adoption, and renewal revenue
Assist in contract renewals and service agreement negotiations with a focus on retention and growth
Collaborate with the Product team to surface customer feedback and influence improvements to the Resware experience
Help design and refine scalable account management processes, structures, and tools that benefit the broader team
Handle periodic client escalations with care and professionalism, knowing when to engage additional resources

Requirements:

Experience as a CSM, Account Director, Account Manager, or Key Account Manager
Experience and knowledge in the Real Estate Title Insurance industry and with the Resware product are required
Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
Good listener who can understand customer needs and communicate Resware's value proposition
Ambitious, enthusiastic, tenacious, and a top performer with a track record of consistently exceeding goals
Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level
Excellent written and verbal communication skills
Proven ability to juggle multiple accounts at a time, while maintaining attention to detail
Experience working with complex Enterprise software for large complex accounts
Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)

What we offer:

Comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
a flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events
competitive equity package

Additional Information:

Job Posted:
March 19, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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