Customer Success Manager Job at Akeneo (Paris, Nantes)

Customer Success Manager

Akeneo

Location:
France , Paris, Nantes

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Success Manager is a key role within the Customer Experience organisation, helping our most valued customers achieve their goals by optimising the use of our products and services. As a Customer Success Manager at Akeneo, you will manage a portfolio of strategic accounts, providing a direct impact on retention as a strong contribution to Akeneo’s customer-first objective. You will guide customers on their post-implementation journey. You will ensure they have a positive experience, maintain engagement with Akeneo over time, and show them how to attain more value and a clear ROI.

Job Responsibility:

Build strong relationships with key contacts at customer accounts, including C-level executives across both the business and IT
Drive adoption of our software and identify opportunities for expansion
Create prescriptive and customised success plans to help customers define, measure, and achieve success using Akeneo’s solutions
Engage with customers in insightful ways, including delivering personalised, action-focused business reviews
Understand the signs of risk and proactively identify it. Capable of devising strategies to mitigate risk and executing defined action plans
Achieve retention and growth targets by closing client renewals and discovering and managing upsell and cross-sell opportunities with the sales team
Contribute to Akeneo’s customer success framework for customer lifecycle management, developing strong client relationships, monitoring customer health, and creating tangible benefits and value for customers
Collaborate with the Akeneo Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo

Requirements:

You speak Spanish, French and English fluently
You have a solid background in customer success, account management, or project management within the SaaS or tech industry
You are an expert in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation
You have experience creating lasting, trusted relationships with customer contacts in different roles up to the C-level
You have a strong track record in managing high-value customer accounts, driving retention, and achieving growth targets

What we offer:

Flexible working hours
Hybrid setup allowing 3-4 days working from home
34 days of annual leave and RTTs
Option to Work from Anywhere for up to 30 days per year
€500 budget to enhance your home office
50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance
€9,5 worth of meal vouchers per working day (50% employer-funded)
16 weeks of paid maternity leave
4 weeks of paid leave for the second parent
Gradual return to work program
Access to a network of high-quality crèches
2 paid volunteering days annually
Employee Resource Groups
€1,000 annual budget for personal professional development
Career paths, internal mobility opportunities
Women in Leadership Programme
8-week onboarding program
Comprehensive private medical insurance for you and eligible dependents
Life insurance covering up to 5 years of your salary
Comprehensive income protection
Access to individual and confidential sessions with a mental health practitioner or coach

Additional Information:

Job Posted:
March 13, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Akeneo - All Job Offers

Job Link Share: