Customer Success Manager Job at Moss (Munich)

Customer Success Manager

Moss

Location:
Germany , Munich

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success. Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.

Job Responsibility:

Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients’ and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features
Upsell - you leverage your deep understanding of both the product and your customer's needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts
Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals
Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features
Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention

Requirements:

Proven experience in a proactive commercial-centric role, ideally in a B2B setting
Prior experience with upselling products and product features to existing clients
Fluent in both German (C2) and English (C1)
Customer obsessed
Commercially minded
Clear communicator
Analytical mindset
Expert Operator

What we offer:

Top-of-market compensation package, including equity
20 days “work from abroad”
600EUR/GBP Learning & Development Budget
other local benefits

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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