Customer Success Manager Job at Heidi (New York)

Customer Success Manager

Heidi

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

125000.00 - 155000.00 USD / Year

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Job Description:

Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. With our most recent USD$16.6m round of funding from leading VC firms, we’re geared up to supercharge our ambitious growth, and we need multiple exceptional Customer Success Managers to help us get there.

Job Responsibility:

Develop and Execute Strategic Success Plans
Build and Manage Multi-Stakeholder Relationships
Lead Pilots and Implementations
Drive Data-Informed Customer Strategy
Lead Change Management
Own Renewals and Expansion
Collaborate Cross-Functionally

Requirements:

5+ years of experience in SaaS Customer Success or client-facing roles
at least 3+ years managing enterprise accounts (250+ users, high-value ARR)
proven track record of owning the complete enterprise customer lifecycle—from scoping and implementation through adoption, expansion, and renewal
demonstrated ability to build trusted relationships with C-suite executives, clinical leaders, and technical stakeholders in complex organisations
experience leading multi-site implementations and change management initiatives that drive genuine behaviour change and sustained adoption
strong commercial acumen with experience identifying expansion opportunities, managing complex renewals, and contributing to NRR and portfolio growth
data-driven approach to portfolio management, with ability to translate usage patterns and outcomes into strategic insights for both customers and internal teams
exceptional communication and presentation skills—able to adapt style and depth for audiences ranging from frontline clinicians to board-level executives
confident using modern CS and analytics tools (HubSpot, Omni or similar data platforms, Gong, presentation tools)
willingness to engage in pre-sales activities, including scoping calls, pilot design, and product demonstrations alongside the sales team

What we offer:

Generous PTO
wellness days
a $500 personal development budget
equity (shares in the company)
uncapped commission potential

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

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