Customer Success Manager Job at GitGuardian (Paris)

Customer Success Manager

GitGuardian

Location:
France , Paris

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

GitGuardian is experiencing significant growth in its customer base. To deliver best-in-class customer service and ensure our clients extract maximum value from GitGuardian solutions, we're expanding our Customer Success team. As a Customer Success Manager, you’ll serve as the trusted, day-to-day advisor to a portfolio of large enterprise customers—Fortune 500 and other top-tier global organizations, including some of Europe’s largest companies by market capitalization and category leaders in their industries. You will act as the single accountable owner for onboarding, adoption, and ongoing success. You will manage a global book of business of approximately 20 customers, or representing roughly $5M in ARR. Your mission is to maximize customer outcomes by driving measurable maturity improvements—from integration completion to embedded workflows and remediation excellence—while orchestrating internal resources to remove blockers and create sustainable value.

Job Responsibility:

Lead customer onboarding and drive adoption through structured success plans aligned to GitGuardian's maturity framework
Run recurring cadence meetings with enterprise stakeholders (security leaders, engineering teams, admins, and executives) to track progress, identify risks, and accelerate value realization
Build and maintain stakeholder maps, ensuring multi-threaded relationships and proactive expectation-setting across the customer organization
Translate customer needs into actionable internal requests, coordinating with Sales, Support, and Product teams to ensure seamless resolution
Monitor adoption metrics and health signals to identify expansion opportunities and flag churn risks early, working with Sales on commercial next steps
Deliver Quarterly Business Reviews (QBRs) that demonstrate measurable outcomes and align on strategic priorities
Create scalable artifacts—success plans, onboarding timelines, enablement materials, and structured product feedback—to improve the customer journey
Maintain exceptional responsiveness with clear written follow-ups, ensuring customers always know what happens next

Requirements:

English fluency (company language, international customers)
Proven experience as a Customer Success Manager in B2B SaaS, successfully managing complex enterprise customers with multi-year agreements and multiple internal user groups—building adoption plans, aligning stakeholders, proving ROI, and improving retention/renewal outcomes.
Deep understanding of CSM core motions: onboarding, success planning, health/risk management, and cadence/QBR execution
Strong enterprise stakeholder management skills—you can build stakeholder maps, identify engagement gaps, and navigate complex organizational Enterprise dynamics
Excellent customer empathy and active listening: you use discovery-style questioning to understand customer goals and confirm priorities before proposing solutions
Customer-first mindset with the ability to prioritize customer experience over rigid process when needed, while maintaining internal alignment
Project management fundamentals: you can run lightweight plans with milestones, owners, dates, and risks while keeping cross-functional teams aligned

Nice to have:

Technical literacy with integrations and dev/security workflows (SSO, SCIM, APIs, webhooks)
Experience working with DevSecOps personas—security teams, engineering leaders, and platform/tooling teams
Change management or enablement experience: building rollout plans, training programs, and adoption strategies

What we offer:

Package that includes BSPCE
Lunch voucher (Swile, 9€ at 50%)
Sponsored Wellpass (gymlib)
Non-charged health insurance for children (Sidecare / Generali)
Up to €300 to improve your home office set-up
Yearly holiday allowance
Referral bonus of 4000€ for any new Guardian we might hire thanks to you
Team building: monthly budget dedicated to each employee that you can spend as you wish, with colleagues (latest examples to date: Michelin star restaurant, karaoke, stand-up show, kitesurfing week-end, ...)
Remote policy: hybrid (3 days/week at the office in Paris)
Opportunities for career development in the long term

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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