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Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.
Job Responsibility:
Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements
Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services
Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention
Requirements:
Bachelor’s degree in Business, Engineering, or a related field
Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms
strong interpersonal, communication, and presentation skills
Demonstrated ability to build relationships at all levels within an organization
Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets
What we offer:
Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability