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Customer Success Manager

Rubick AI

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Location:
India , Bangalore

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a dynamic and driven Customer Success Manager with a minimum of 3 years of experience in the Ecommerce Retail Industry. You will be responsible for managing key accounts, driving product marketing initiatives, and ensuring customer success. This is a critical role, requiring a deep understanding of the operational challenges faced by large marketplaces and brands.

Job Responsibility:

  • Manage and nurture key accounts, focusing on building long-term relationships with clients in the ecommerce retail and technology space
  • Drive product marketing efforts to align with customer needs and market trends
  • Collaborate with the product and marketing teams to provide feedback on features and functionalities to improve customer experience
  • Work closely with large brands and marketplaces, understanding their operational pain points and providing solutions through our technology offerings
  • Identify and pursue new sales opportunities to expand the customer base
  • Ensure customer success by acting as a bridge between the customer and internal teams
  • Maintain a strong understanding of industry trends, competitors, and market dynamics
  • Prepare and deliver sales presentations to clients, effectively communicating the value of our solutions
  • Meet and exceed sales targets, contributing to the company’s revenue growth

Requirements:

  • Minimum 3 years of experience in the ecommerce retail industry, specifically in areas of cataloging, category management, product development
  • Proven track record of managing key accounts and driving customer success
  • Strong communication and presentation skills
  • Ability to understand and address the operational challenges of large-scale marketplaces or brands
  • Excellent organizational and multitasking skills
  • Strong problem-solving abilities and a customer-first mindset

Nice to have:

  • Familiarity with platforms like Shopify, Magento, or similar
  • Prior experience in product marketing and an understanding of the ecommerce retail ecosystem
  • Strong network within the retail ecommerce industry
  • Experience in ecommerce catalog operations

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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