Customer Success Manager Job at Stratsys (Gothenburg)

Customer Success Manager

Stratsys

Location:
Sweden , Gothenburg ▼
Stockholm

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Stratsys, we offer a SaaS platform that streamlines compliance in business-critical areas such as Sustainability, GRC, and Quality work. Unlike other compliance tools, we go a step further by moving organizations from reporting to action and effectively distributing responsibility internally. We’re looking for a Customer Success Manager to join our team in either Gothenburg or Stockholm. In this role, you’ll work with private-sector clients, focusing on those with products in GRC and ESG. You’ll manage a wide range of customer relationships and help clients navigate regulatory frameworks while driving value through our platform. As a Customer Success Manager, you’ll focus on both our customers and our platform. You’ll be the main contact for both small and large clients and take overall responsibility for their success. This role is all about combining platform knowledge with relationship building, so we’re looking for someone who enjoys working directly with our platform, staying close to customers, and driving growth. A data-driven approach will help you find ways to improve and create strategic solutions that bring real value to our clients.

Job Responsibility:

Build long-term customer relationships based on trust and engagement, working with both senior decision-makers and operational teams
Ensure that customers achieve their goals and get full value from our platform by identifying needs and turning them into business opportunities
Be a trusted advisor who develops product knowledge, advises customers, and increases awareness and interest in our products
Sales responsibility: Collaborate with Sales Specialists to proactively manage sales activities, meet revenue targets, and identify new opportunities within existing accounts
Manage your own budget with clear sales and growth targets, including negotiations, renewals and agreements to secure long-term partnerships
Work with Sales Specialists to analyze product usage, identify growth opportunities, and optimize product utilization
Drive customer dialogues such as check-ins, strategy meetings and product demos, as well as support with platform adjustments and improvements

Requirements:

Bachelor’s or master’s degree in a relevant field, such as business administration or systems science
1-3 years of relevant work experience, preferably as a Customer Success Manager or similar role
Strong interest in systems and digitization with experience in handling and learning new systems
Fluent in Swedish with excellent English skills

Nice to have:

Understanding of regulatory requirements for industries like banking and finance
Experience working with negotiations and customer agreements
Experience with GRC or ESG related processes
Tech-savvy and eager to learn more about technical solutions

What we offer:

An engaging work environment with people with a shared mindset to deliver a world-class product in important and impactful areas
Opportunities to learn about GRC, ESG, and the financial sector, even if you don’t have prior experience
Challenging, varied, and engaging work tasks with room and encouragement to be independent and innovative
Join a high-energy, close-knit team where every success is celebrated together
Work from a fantastic and central office in A House the Ark in Stockholm or at Kungsportplatsen in Gothenburg
Join a company with great benefits

Additional Information:

Job Posted:
January 10, 2026

Work Type:

Hybrid work

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