Customer Success Manager Job at Assessfirst (New York)

Customer Success Manager

Assessfirst

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

170000.00 - 190000.00 USD / Year

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Job Description:

Join our dynamic Customer-facing team and help us shape the future of Enterprise Search and Generative AI with some of our most strategic customers. As a Customer Success Manager, you will be pivotal in nurturing and expanding our engagement with a portfolio of large enterprise accounts. Your role is to ensure that our clients recognize the full value of our innovative software and services. You will act as a key representative for our customers internally, driving effective implementation, securing renewals, and facilitating account growth working in tandem with our Senior Sales Managers. Your performance will be measured by specific metrics tied to customer product adoption, account expansion, and retention rates.

Job Responsibility:

Manage and grow relationships with a portfolio of major North American accounts across pharma/life sciences, manufacturing, and technology industry verticals
Develop a deep understanding of each client’s unique needs and business goals, guiding a significant number of licensed users to leverage Sinequa’s solutions to achieve these objectives
Design and implement customer engagement strategies including adoption plans, value assessments, and Executive Business Reviews
Oversee the seamless implementation of the Sinequa platform and manage the delivery of our professional services
Create a dashboard to pinpoint opportunities for customer growth and identify potential churn risks
Advise clients on best practices for utilizing Sinequa’s software
Collaborate closely with Sinequa’s solution engineering team, Support team, and R&D
Keep customers informed about Sinequa’s product roadmap and funnel ongoing customer feedback back to our Product team
Stay informed about the latest developments in Sinequa’s offerings, the competitive landscape, and broader AI and Generative AI trends

Requirements:

5+ Years of client management experience
Exceptional communication, presentation, and listening skills
Strong grasp of technology architecture, the technology landscape, and the AI ecosystem such as Search technologies, and LLM
Proven ability to build credibility with key decision-makers and influencers within customer organizations
A thorough understanding of an Enterprise Search project lifecycle and a demonstrated ability to support organizations in advancing their AI capabilities
Comfortable interacting with stakeholders across various levels and departments—from executives to administrators, analysts, and IT professionals
Robust problem-solving and analytical abilities
adept at formulating solutions that generate tangible business value
Recognized skill in identifying and capitalizing on new business opportunities
Proven experience in implementation and project management
Bachelor’s degree
Strong knowledge of Search and big data technologies
Previous experience in account management, customer success, or consulting
Experience in enterprise software or, more specifically, Enterprise Search
Willingness to travel up to 25% of the time

What we offer:

An innovative and growing working environment with prospects for professional development
A competitive salary structure with high and uncapped earnings potential

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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