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Radancy Logo Radancy · IT - Software Development

Customer Success Manager

United States, San Jose Employment contract 75000.00 - 85000.00 USD / Year · Job Posted June 29, 2026
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Job Description

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale. About the Role: Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Manager at Radancy, you’ll play a pivotal role in driving successful adoption, retention and growth of our Radancy Talent Acquisition Cloud and professional services for our valued customers. Your primary responsibility will be to serve as the main point of contact for assigned accounts, forging strong and lasting relationships while strategically leveraging our data-driven platform to optimize their hiring outcomes and ROI. Your exceptional organizational and communication skills, coupled with a deep understanding of our platform and its value proposition, will be instrumental in achieving success in this role. Through close collaboration with cross-functional teams, you will ensure that our customers meet their goals and key performance indicators (KPIs) effectively.

Job Responsibility

  • Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs
  • Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
  • Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy’s data-driven platform and programmatic adtech components
  • Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
  • Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
  • Analyze data to extract insights to inform actionable changes that will accelerate performance
  • Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
  • Educate and inform customers on platform updates and training
  • Monitor and report on customer engagement and adoption of Radancy products
  • Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy

Requirements

  • 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
  • Strong communication, presentation and interpersonal skills
  • Proven ability to manage and prioritize multiple tasks and projects
  • Strong problem-solving and analytical skills
  • Bachelor's degree in business, marketing or a related field preferred
  • Experience with SaaS products and professional services highly valued

What we offer

  • Comprehensive medical coverage, with dental, vision and life insurance
  • Competitive 401(k) plan with employer matching
  • Unlimited flexible time off (FTO)
  • World-class training that keeps you at the forefront of innovation
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