Customer Success Manager, Office Angels

Office Angels

Location:
United Kingdom, Brighton

Category:
Sales

Contract Type:
Not provided

Salary:

32000.00 - 35000.00 GBP / Year

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Job Description:

Are you an experienced sales leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where you can drive performance, influence strategy and build strong client relationships? Office Angels is proud to be partnering with a highly regarded provider in their trade, supplying a wide customer base across the UK. Our client is looking for a dynamic Customer Success Manager to join their growing team on an 12 Month FTC. This is an exciting opportunity to take ownership of the B2B sales journey, shape customer success strategies, and lead a dedicated team committed to quality and care.

Job Responsibility:

Drive B2B sales performance through effective strategy, planning, and team leadership
Oversee the order pipeline and email workflows to ensure seamless operations across all sales channels
Monitor service trends, gather insights, and collaborate with teams to improve the customer experience
Work closely with marketing and other departments to align efforts and maximise return on investment
Review client accounts to identify growth opportunities and boost overall spend
Handle complaints with professionalism, logging trends and feeding insights into continuous improvement
Lead, mentor, and support your team with regular training, reviews, and performance monitoring
Meet with trade clients to strengthen relationships and promote the product range
Attend trade shows and events as a key representative of the business

Requirements:

Proven track record in B2B sales management, ideally in a retail or product-focused environment
Strong communication skills with a relationship-building mindset
Experience leading teams and driving performance
Analytical and strategic thinker with a proactive approach to challenges
Committed to delivering excellent service and maintaining high standards

What we offer:

Bonus Opportunity
Join a supportive, passionate team that values collaboration and innovation
Work in a vibrant and welcoming office environment
Be part of a respected brand making a real impact in the lives of its customers
Grow your career in a company that champions development and forward-thinking

Additional Information:

Job Posted:
April 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Manager