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Customer Success Manager

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Kiddom

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Location:
United States

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

70000.00 - 90000.00 USD / Year
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Job Description:

The Customer Success Manager is the Kiddom team's backbone. You will be the driving force in helping teachers maximize their experience on Kiddom. In this role, you will work directly with teachers, schools, and internal teams to ensure successful onboarding, implementation, and ongoing satisfaction and success with the product.

Job Responsibility:

  • Build, manage, and foster relationships with our Virginia customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform
  • Serve as the primary contact for customers in Virginia, delivering a value-driven customer journey tailored to Virginia’s state and local needs
  • Conduct onboarding and training, strategic analysis, monitor ongoing platform use and growth opportunities with teachers and administrators
  • Partner with our customers and cross functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals
  • Collaborate cross functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends, and best practices to optimize business growth
  • Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience
  • Participate in onsite visits to support district initiatives, professional learning, and customer’s needs

Requirements:

  • Location in Virginia (preferably South Virginia)
  • BA or BS degree or higher
  • At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
  • Experience using and/or implementing High quality instruction materials (HQIM)
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Education field experience, and/or experience as a success manager in ed-tech
  • Strong empathy for educators
  • Passion for improving education equitably
  • Ability to travel 30% of the role

Nice to have:

  • Deep familiarity with Virginia DOE standards, adoption cycles, and district procurement
  • Proven ability to manage complex, multi-stakeholder accounts across rural districts
  • Strong data fluency for driving adoption and renewals
What we offer:
  • Competitive salary
  • Meaningful equity
  • Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
  • One Medical membership (in participating locations)
  • Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
  • 10 paid sick days per year (pro rated depending on start date)
  • Paid holidays
  • Paid bereavement leave
  • Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
  • Commuter and FSA plans

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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