Customer Success Manager

This is a newly created role within a newly formed Customer Success function, designed to support the next phase of growth for a well-established financial-services technology platform. The team will scale in three clear phases: Build the foundation – establish trusted, senior client relationships and embed best-practice platform usage; Drive adoption and value – ensure clients are using the platform correctly, consistently, and in line with their operating model; Commercial growth – identify and execute upsell and cross-sell opportunities as accounts mature and usage deepens. You will sit post-implementation, owning the long-term client relationship and acting as a trusted advisor across business, operational, and technical stakeholders. This role has genuine influence: shaping how Customer Success operates today, and how the function evolves as the business scales.