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InvestorHub Logo InvestorHub · IT - Software Development

Customer Success Manager

United Kingdom, London · Job Posted July 03, 2026
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Job Description

We're looking for an experienced Customer Success Manager to join our growing London team. This is a highly strategic Customer Success role, working with a portfolio of publicly listed companies to help them maximise engagement with their shareholders. Rather than managing hundreds of accounts, you'll work closely with a smaller number of customers, building trusted relationships with senior stakeholders and helping them achieve meaningful outcomes from InvestorHub's platform.

Job Responsibility

  • Own a portfolio of strategic customer accounts, driving adoption, engagement and long-term success
  • Build trusted relationships with senior stakeholders including CEOs, CFOs, Investor Relations and Communications leaders
  • Lead onboarding, implementation and ongoing strategic reviews with customers
  • Use customer data and platform insights to identify opportunities to improve engagement and adoption
  • Own customer renewals, ensuring strong retention through proactive relationship management
  • Identify expansion opportunities and partner with the commercial team where appropriate
  • Act as the voice of the customer, sharing insights with Product and Leadership teams
  • Maintain accurate customer health, activity and renewal information within HubSpot
  • Deliver a consistently high-quality customer experience throughout the customer lifecycle

Requirements

  • Have 2-4 years' experience in a Customer Success role within a SaaS business
  • Have experience managing strategic customer relationships
  • Enjoy working with senior stakeholders and acting as a trusted advisor
  • Are commercially minded and understand how customer success contributes to retention and growth
  • Are confident using data to guide customer conversations and recommendations
  • Are organised, proactive and comfortable managing multiple priorities
  • Are an exceptional communicator, both written and verbal
  • Enjoy working in an in-office environment (we're in 5 days a week - Farringdon)

Nice to have

  • Experience working with data, analytics or insight-driven products
  • Experience working with publicly listed companies, investor relations or capital markets
  • Experience working with enterprise or mid-market customers

What we offer

  • Quarterly performance bonus linked to Net Revenue Retention
  • Stock options
  • 25 days holiday + bank holidays
  • Weekly team lunches, monthly socials, quarterly events and an annual company offsite
  • Learning & development budget
  • Private medical insurance and pension matching
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