Customer Success Manager Job at Promon (Oslo)

Customer Success Manager

Promon

Location:
Norway , Oslo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Promon, we protect the apps people rely on every day. Our award-winning application shielding solutions are trusted globally across finance, telecom, healthcare, and beyond. As cybersecurity threats evolve and customer expectations rise, how we retain, grow, and develop our customer relationships is just as critical as how we acquire them. Long-term partnerships don’t happen by chance — they are built through trust, value realization, and strong commercial execution. We’re looking for a Customer Success Manager – Renewals & Expansions to strengthen our small but mighty Customer Success team in Oslo. Reporting to the Director of Success, this role acts as a trusted advisor and internal go-to person for renewals, expansion, and customer commercial development. This is a hands-on, high-impact role where you’ll own the renewal motion across the full customer base, driving renewal excellence, identifying expansion opportunities, and improving how Promon executes renewals and growth motions across teams.

Job Responsibility:

Own and drive customer renewals across the full customer base, including renewal growth, term length, and overall commercial outcomes in close partnership with Sales and Finance
Identify and support upsell and cross-sell opportunities, collaborating with Account Executives to present value, negotiate terms, and close expansions
Act as a strategic commercial advisor to your customers, ensuring alignment between business objectives and Promon’s value
Be accountable for renewal execution and outcomes, while enabling and collaborating with other CSMs
Lead renewal conversations, including negotiation, value positioning, and executive-level discussions
Support AEs in cross-sale opportunities and expansion discussions, ensuring a seamless customer experience
Take ownership of evolving renewal and expansion processes: analyze current ways of working, identify gaps, and lead improvements
Collaborate with Sales, Finance, and Customer Success to define pricing workflows, approvals, forecasting, and handoffs
Drive adoption of improved processes and influence how teams collaborate around renewals and commercial growth
Use data and insights to strengthen forecasting accuracy, renewal predictability, and customer health visibility
Act as the voice of the customer internally, sharing feedback on product, pricing, and commercial models
Leverage customer insights across markets, segments, and partners to reduce churn and improve the customer journey
Contribute to executing the broader Customer Success strategy, with a strong focus on retention, renewal growth, and expansion

Requirements:

Experience in Customer Success, Account Management, Sales, or a similar strategic customer-facing role
Proven experience leading renewal conversations, including negotiation and commercial discussions
Experience identifying and supporting upsell and cross-sell opportunities in partnership with Sales
Comfort working in environments where processes are evolving — with the ability to analyze, structure, and improve ways of working
Hands-on experience with analytics, CRM systems, business intelligence tools, and customer data
A strong track record of delivering on KPIs related to churn, retention, renewal growth, and expansion
Fluency in English, written and verbal

Nice to have:

Ownership: You take responsibility for outcomes — not just activities
Commercial Confidence: You are comfortable negotiating, presenting value, and engaging senior stakeholders
Collaboration: You enjoy partnering cross-functionally and elevating how teams work together
Customer-Centric Thinking: You balance commercial outcomes with long-term customer value
Clarity in Ambiguity: You thrive when not everything is fully defined and enjoy creating structure and direction
Team Mindset: You act as a peer and partner to other CSMs, helping raise the bar for the entire team
Curiosity & Growth: You are motivated to learn, improve, and make a meaningful impact in a scaling product company

What we offer:

At the forefront of game-changing technology
Nordic work culture renowned for innovation, flat hierarchy, and inclusivity
Significant growth opportunities
Work with some of the world's best app security experts and mobile security thought leaders
Fun and engaging international team
Celebrate birthdays, team wins, reaching milestones, or the joy of holidays

Additional Information:

Job Posted:
March 05, 2026

Work Type:

On-site work

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