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At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of a network of regional hubs. It's this global reach and innovation that sets us apart. We’re looking for a Client Success Manager to manage and grow operational relationships with our Programme Management clients. This role is crucial in ensuring seamless service delivery, proactive risk management, and the successful execution of client initiatives, including platform migrations. You will act as the bridge between client needs and internal execution, driving both operational excellence and client satisfaction. If you’re experienced in client-facing operations, payments or fintech, and thrive in a fast-paced, cross-functional environment, this is your opportunity to make a meaningful global impact.
Job Responsibility:
Manage a portfolio of Programme Management clients, acting as the primary operational point of contact
Drive client success by ensuring high-quality service delivery and ongoing engagement
Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities
Monitor support tickets and escalations, ensuring timely resolution and clear communication
Identify trends in operational issues and address root causes to improve service quality
Raise risks proactively and implement mitigation strategies
Support and project manage client initiatives, including platform migration projects
Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes
Work closely with Account Managers to identify and support growth opportunities
Act as the operational owner for client programmes, aligning execution with client goals
Support Sponsor Bank operations and maintain strong working relationships
Identify opportunities for process improvement and operational efficiency
Requirements:
Proven experience in a client-facing role managing multiple large clients simultaneously
Strong background in payments, fintech, or card programme environments
Experience delivering technical or operational projects for clients
Excellent stakeholder management and communication skills
Ability to work cross-functionally with technical and non-technical teams
Strong project management and organisational capabilities
Experience handling escalations and resolving operational challenges
Analytical mindset with strong problem-solving skills
High level of accountability, ownership, and attention to detail
Ability to work in-office three days a week with flexibility around core hours