Customer Success Manager Job at Deel

Customer Success Manager

Deel

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Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

Job Responsibility:

The CSM will be responsible for a high volume of small spend accounts in our ENT segments
Identify and flag risks that will lead to customer churn
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
Responsible for providing a high-quality experience to our customers on a day-to-day basis
Coordinate with internal stakeholders to ensure timely response and completion of customer requests
Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements:

Fluent level of Spanish and English
Minimum of 2+ years of relevant work experience, including client-facing experience
Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data savvy
A reliable, motivated self-starter with a passionate growth mentality
Have a solid track record of achievement
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact

What we offer:

Stock grant opportunities dependent on your role, employment status and location
Additional perks and benefits based on your employment status and country
The flexibility of remote work, including optional WeWork access

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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