Customer Success Manager

As a Customer Success Manager, you’ll serve as a trusted partner to our merchant base, helping them scale and optimize their operations while growing their presence on Uber Direct. Collaborating closely with sales, operations, product, and technical teams, you’ll implement and refine critical business processes to elevate merchant performance. We’re looking for candidates who: Thrive in Dynamic Environments: You maintain focus and composure in fast-paced, ambiguous situations. Whether solving new challenges or navigating change, you embrace complexity with enthusiasm. Challenge the Status Quo: You approach strategic problems with curiosity and data-driven analysis. You’re comfortable voicing innovative solutions to improve outcomes, whether with internal teams or merchant executives. Lead with Empathy: You understand the value of diversity and prioritize building meaningful connections with peers and partners. Focus on Growth and Strategy: You recognize that strong relationships rely on trust and operational excellence. You collaborate to create joint strategies that foster long-term merchant success.